IT Asset Management

Job Description

Stefanini Group is looking for an IT Asset Management Analyst for a globally recognized company.

To apply , click the apply button or contact Micah Andres at  or  for faster processing.

• Maintain the IT Asset Register within the Configuration Management Database (CMDB) in Service Now.
• Process Asset Management tasks related to Starters, Movers, and Leavers ensuring end‑of‑life laptops are returned within the required timeframe.
• Process repairs, returns, and re‑assignment of hardware to end users ensuring all data is captured accurately.
• Implement policies and standards governing damaged, lost, stolen, and replacement of assets.
• Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
• Undertake physical audits of hardware (laptops) and cross reference against Service Now Asset Register.
• Record and facilitate stock management, goods in and goods out processing.
• Manage Incident & Service Request asset tasks and relevant policies.
• Adhere to policy and workflows and suggest operational improvements where possible.
• Coordinate hardware shipping, tracking with the lessor.
• Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
• Ensure receiving logs are maintained and properly updated in accordance with Service Now asset management standards.
• Ensure asset re‑assignments to end‑users' data is accurate.
• Register and facilitate stock management as needed.
• Maintain accurate asset records in Service Now.
• Handle accessory/peripheral ordering and stock management.
• Work with the wider IT department within A&M as needed.

• Intermediate‑to‑advanced level Microsoft Excel skills.
• Strong all‑around Microsoft Office skills (Outlook Calendar, Mail, Teams, and Chat).
• Previous experience using Service Now incident and request management/tracking system.
• Demonstrable experience within a similar role.
• Strong analytical skills and attention to detail.
• Understanding of IT Asset Management lifecycle processes and tools.
• Experience in request fulfillment within an ITIL‑based organization.
• Knowledge of general procurement procedures and policies.
• Knowledge and exposure to IT hardware (laptops) lifecycle management.
• Basic understanding of implementation of new software products and license rule changes.
• Problem‑solving skills that can be applied to situations and problem resolution.
• Excellent customer service skills with the ability to interact with people at all levels.
• All‑around team player, people person, able to work in an open fast‑paced environment.
• Background in warehousing and hardware shipping/receiving a plus.
• Self‑motivated and goal‑oriented, constantly looking to make improvements to drive efficiency.
• Ability to lift up to 50 lbs. on occasion, and work on your feet throughout the day.