NY Operations Lead

We’re hiring an Operations Lead to build the operational backbone for a growing business that includes hardware. This is a hands-on builder role: you’ll create simple, repeatable workflows across procurement, inventory, fulfillment, deployment coordination, and RMAs, and you’ll run the day-to-day cadence that keeps projects moving.

You don’t need to come from a massive supply chain org—but you do need strong judgment, comfort with ambiguity, and the ability to set up processes that scale.

• Manage purchasing and supplier coordination for hardware and accessories (lead times, POs, delivery schedules).
• Maintain basic BOM/SKU structure and ensure hardware configurations are consistent and documented.
• Establish incoming checks and lightweight QA gates to reduce field failures.
• Coordinate packaging/kitting requirements so deployments arrive “install-ready.”

• Own inventory tracking: stock levels, reorder points, spares strategy, and clean recordkeeping.
• Run fulfillment workflows: shipping, labeling, kitting, tracking, and delivery confirmation.
• Coordinate with a 3PL (or build a simple internal process) and drive high fulfillment accuracy.

• Operationalize deployments with system integrators: scheduling, site readiness checklists, install handoffs, and go-live validation.
• Create clear escalation paths and “definition of done” for successful installs.

• Build a practical RMA workflow: triage, replacement, return shipping, tracking, and root-cause feedback.
• Track failure patterns and partner with engineering/product to reduce repeat issues.

• Build simple ops reporting: inventory health, shipment status, deployment status, RMAs, and key blockers.
• Run weekly cadence with internal stakeholders and partners to keep deployments and escalations moving.
• Improve unit economics through fewer fulfillment mistakes, fewer repeat shipments, and better spares planning.

• 5–10 years in operations roles covering some mix of hardware logistics, fulfillment, inventory, deployments, or customer delivery.
• Proven ability to build lightweight processes from scratch (SOPs, checklists, vendor coordination, dashboards).
• Strong vendor/partner coordination skills; comfortable holding people accountable with clarity and tact.
• High ownership and responsiveness—able to handle urgent issues while improving the system over time.
• Comfortable in a startup environment: ambiguity, speed, and doing the work yourself when needed.

• Experience with connected devices, networking equipment, or field-deployed hardware.
• Familiarity with 3PLs, shipping tools, and basic inventory systems.
• Experience supporting multi-site rollouts through partners (SIs/MSPs).

Ownership, speed, clarity, and high integrity. You like carrying a number, building playbooks, and making partners successful—without a huge team or perfect process.

Eino is building the world’s first Connectivity Digital Twin—a deeply technical platform that models real-world environments and their wireless connectivity layers. Our product combines advanced simulation, wireless design, network monitoring, AI-driven reasoning, and high-performance backend systems.

We are a true deep-tech AI company:
not an LLM wrapper, but a team solving extremely hard physical-world problems with geometry, spatial computation, RF propagation, and intelligent automation.

We are well-funded, have real customers, and a clear path to transforming how wireless networks are designed and monitored for enterprises, operators, and integrators.