ECommerce Manager

Shopify & Ecommerce Operations Manager

Location: New York, NY
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Salary: Based on Experience

We are seeking a Shopify & Ecommerce Operations Manager to own the day-to-day execution and operational oversight of our Shopify store. This role is responsible for ensuring the site, marketing execution, and customer experience operate seamlessly while supporting ongoing growth initiatives.

This is a hands‑on ownership role focused on execution, coordination, optimization, and operational excellence.

• Manage daily Shopify operations and overall site health
• Publish and maintain product listings, including SKUs, variants, images, descriptions, and SEO metadata
• Create and maintain product collections such as bestsellers, new arrivals, seasonal, and promotional assortments
• Update homepage content, banners, navigation, and merchandising on a regular cadence
• Implement site initiatives and features including UGC tools, pre‑orders, loyalty programs, and PDP enhancements

• Execute pricing updates and promotional campaigns based on approved calendars
• Build, test, and QA discount structures including sitewide, collection‑based, free shipping, and exclusions
• Monitor inventory visibility and flag low‑stock or overselling risks
• Coordinate inventory‑driven merchandising updates

• Oversee Shopify‑side marketing execution, including email and SMS campaigns and flows (Klaviyo)
• Ensure on‑site campaign alignment through landing pages, banners, and messaging
• Coordinate with paid media partners to support product feeds and campaign landing pages

• Serve as the operational owner of the Shopify customer experience
• Manage and coordinate with the customer experience team
• Handle escalations related to orders, shipping, returns, and fulfillment
• Identify recurring customer experience issues and surface insights to leadership

• Monitor daily order flow, payments, and fulfillment routing
• Coordinate with technology tools and partners including returns platforms, order routing systems, and 3PLs
• Manage Shopify apps and third‑party integrations
• Perform routine QA across pricing, checkout, and mobile and desktop experiences

• Track and report weekly performance metrics including revenue, conversion rate, AOV, and top products
• Identify risks, anomalies, and operational issues and communicate clear summaries to leadership

• 3+ years of experience in Shopify and ecommerce operations
• Highly detail‑oriented with strong QA instincts
• Strong background in merchandising, promotions, and customer experience operations
• Comfortable handling marketing execution and site initiatives
• Ability to manage multiple work streams independently and take full ownership of outcomes

• High‑ownership position with direct impact on ecommerce performance
• Opportunity to drive operational improvements and scalable growth
• Collaborative, fast‑paced environment with room to make meaningful impact