Technical Support Technician
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-01
Listing for:
Aita Consulting Services, Inc
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Technical Support Technician Aita Consulting Services, Inc
• New York, NY, United States
Only W2
Normal Business Days/
Hours:
Monday Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week
The candidate specific duties will include:
- In school taking computer technology's related with insight to general computer technology courses,
- Provide scheduled and as necessary IT Digital Center Coverage, distribute, and collect wireless equipment
- Complete final configuration of smartphones, Tablets, laptops, and other information technology equipment, as necessary
- Assist with walk-ins for all types of Mobile technology issues
- Process and collect documentation as required, including signature
- Identify, diagnose, and resolve Tier II technical problems related to personal computer hardware, software applications, and mobile devices at assigned site(s)
- Deliver, setup, and configure laptop computer hardware, software, Smart Phones, iPads, tablets, and peripherals
- Escalate problems (when required) to the appropriately experienced technician
- Learn appropriate software and hardware used and supported by the organization
- Conduct end user technical training as needed
- Coordinate timely repair of computer equipment covered by the third-party vendor maintenance agreements
- Field support calls and the emails related to IT support
- Use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution
- Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software, application) problems
- Strong interpersonal skills, problem solving and customer service skills
- Ability to multitask and perform in a high-paced/high-pressure environment
- Ability to work independently or within a group to resolve an issue
- Ability to communicate with different levels of the organization
- Strong team player with service-oriented attitude and customer focus
- Ability to provide effective and efficient real-time support for a variety of desktop computer users
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