Project Manager, Systems Analyst, Digital Marketing

Web Experience Senior Project Manager

Location: New York, NY
Position Type: Full-Time
Schedule:Monday through Friday, Standard Business Hours
Salary: Based on Experience

Position Overview

We are seeking a proactive, highly organized, and technically strong Web Experience Senior Project Manager to oversee projects and initiatives that span Merchandising and Web Experience/Web Content teams. This role is critical in ensuring that cross-functional efforts are clearly defined, properly prioritized, and executed efficiently in a fast-paced e-commerce environment.

The ideal candidate brings a strong background in e-commerce, exceptional communication skills, and a passion for improving workflows. You will act as the central connector between business stakeholders and creative/operational teams, helping translate ideas into actionable plans that drive measurable results.

Key Responsibilities

Project & Stakeholder Management

• Serve as the primary point of contact between Merchandising and Web Experience/Web Content teams
• Facilitate clear communication and alignment among stakeholders to ensure shared goals and expectations
• Organize and lead meetings to brainstorm solutions, resolve roadblocks, and align priorities

Request Intake & Prioritization

• Triage incoming requests, categorize them appropriately, and assess urgency and impact
• Identify duplicate or conflicting requests and recommend prioritization strategies
• Conduct discovery for project tickets by asking thoughtful, clarifying questions to ensure requests are actionable

Workflow & Process Development

• Design and implement scalable workflows for interdepartmental collaboration
• Identify opportunities for process improvement and workflow optimization
• Ensure consistent execution of project intake and delivery standards

Project Execution & Tracking

• Create clear, concise, and well-structured project tickets to support seamless handoff between teams
• Follow up with stakeholders throughout execution to address questions, scope changes, or blockers
• Track progress across multiple initiatives and ensure timely delivery

Strategic & Analytical Support

• Understand and help implement market research and analysis provided by the Merchandising team
• Balance business needs with market conditions and technical feasibility
• Facilitate brainstorming sessions to develop optimal solutions and initiatives

Knowledge, Skills & Abilities

• Strong problem-solving skills with the ability to analyze, prioritize, and organize complex requests
• Exceptional verbal and written communication skills
• Highly organized with the ability to manage multiple projects simultaneously
• Proven experience working with cross-functional teams toward shared objectives
• Proactive mindset with a strong ability to seek information and learn new concepts
• Comfortable learning and working with technical systems and tools

Preferred Experience & Qualifications

• Strong background in e-commerce required
• Experience using project management tools such as Jira or similar platforms
• Background in process improvement or workflow optimization
• Familiarity with content-heavy or product-driven digital environments
• Interest in or exposure to photography, video, or audio product categories is a plus

What We Offer

• Health insurance coverage
• 401(k) retirement plan
• Employee discounts
• Opportunities for professional growth and advancement
• Collaborative, high-energy work environment focused on innovation and execution