Lead Site Reliability Engineer

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Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our Global Platform Engineering Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that power and support our platforms.

As a Lead Site Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance, and scalability of the products on our platform. Your proficiency in leading technical teams that support products serving millions of customers will ensure stability and high performance for our brands and clients.

You will keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance, and continuously improve our platforms reliability and efficiency.

• Team leadership
• Have ownership of the Product Reliability team within Platform, working closely with the Director and Heads of Platform Engineering to define strategic objectives and team direction
• Manage team priorities and ensure initiatives are completed within deadlines
• Collaborate regularly and effectively with the Staff Platform Engineer in your functional team to deliver the technical implementation of the team’s strategic priorities
• Lead delivery of major initiatives on clear timelines
• Partner effectively in the wider Platform Engineering team to deliver outcomes
• Build a strong culture of open communication where teammates can ask questions without fear, promoting a positive and inclusive team environment

• People management
• Line-manage the engineers in the Product Reliability team
• Set clear performance expectations and goals for team members
• Regularly review individual and team performance, offering actionable insights and constructive feedback to support and grow team members

• Technical delivery
• Deliver technical improvements such as small features and bug fixes
• Support team delivery through code reviews, technology research and architectural guidance
• Provide support for service offerings owned by your team
• Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market

• Excellent communication skills, working effectively with developers, product managers and other business stakeholders to understand and deliver impactful projects and reliability improvements
• Record of successfully and consistently delivering critical path projects, on time and at scale
• Meticulous organisation and planning skills
• Experience of mentoring and coaching a team to perform at a high-level of quality
• Experience managing and supporting a large-scale internet-facing distributed systems, for millions of customers
• Good experience with AWS and a programming language. We use a lot of different AWS services and not just the standard few
• Knowledge of security best-practices, security and CI/CD tooling, and methodologies
• We're hiring this role in New York City, but would also consider remote candidates who are based in the EST timezone, we cannot consider any applicants outside this region

• Previous experience in leading technical delivery for small, highly-autonomous teams
• Previous experience as a technical individual contributor, preferably as a Site Reliability Engineer
• Track-record of effective collaboration with other teams and departments to drive holistic outcomes
• A proactive, innovative mindset with the ability to drive continuous improvement
• Previous experience working in a remote-first asynchronous…