Telecom Analyst

The Telecom Analyst will manage telecommunications circuits, requests, and trouble tickets. Key responsibilities include circuit and vendor management, contract administration, and coordinating installations, transitions, and terminations. The role also involves analyzing telephone and internet spending through the AP system and reviewing weekly cost center expenditures. The Telecom Analyst serves as the primary resource for troubleshooting and resolving telecom-related issues.
Telecommunications analysis experience with circuit ordering, provisioning, activation, and testing is required;
Avaya experience is a plus.

Hospitals & Healthcare

• Knowledge and experience with Voice over IP (VoIP) technologies.
• Create and update training documentation on a continuous basis to ensure timeliness and relevance.
• Create, review, and update technical documents based on incorporation of new technology in the EVoIP environment.
• Create training videos and other user documentation for new EVoIP features.
• Work with EVoIP operations staff to analyze ticket trends, identify training needs, and conduct training with end users as well as other EOUSA organizations.
• Organize and conduct moderately complex training for System Managers (technical) and/or user (non-technical) personnel.
• Responsible for development of instructional curriculum and materials.
• Gather and assimilate information on subject matter, organize and condense training materials, and prepare course outlines, handouts, and visual aid materials.
• Coordinate with technical subject matter experts to ensure that prepared courses meet stated objectives.
• Responsible for maintaining records of training activities and program Task Management Assistance.

• 3 + years of experience or MS degree and 3-5 years of experience or high school diploma
• Ability to manage multiple projects in different stages simultaneously and demonstrate strong organizational and detail-oriented skills.
• Must possess strong organizational and communication skills while being comfortable communicating recommendations and updates to peers and external vendors.
• Proven ability to work independently as well as with a diverse team of individuals.
• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.

• Ability to work on various shifts, weekends and holidays.
• Assists with problem resolution.
• Attend training, MIS meetings and other related meetings.