Program Manager

We are seeking a Program Manager with strong execution and data analytics expertise to design and deliver Tech Operations cost estimation processes, insights, and reporting that inform executive decision-making and are fully integrated into the Technology Investment process to enable a unified Ops and Investment Planning approach with total cost of ownership, supported by a robust change management strategy. S/he will require a unique blend of leadership, execution, and data analytics skills to mature and expand the Tech Ops sizing process and tracking across the enterprise.

S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.

Key responsibilities include:

· Support the design and transformation of Technology business management processes and change management communications for key cross-functional programs

· Develop processes, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with TBE teams.

· Work with data owners and product managers within the Technology and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem

· Drive risk mitigation, cross-functional collaboration, decision-making, standardization, and consensus across Tech Ops (Infrastructure, Information Security, and Digital Workplace) and TBE teams

· Act as a point of contact for Tech Ops functions in process adoption and alignment discussions with Technology, Product and Portfolio leads

· Develop communications and cross-functional program management to deliver on and track shared goals and KPIs

· Perform business data analysis to extract strategic leadership insights and enable proper governance of data completion and improvements

· Develop key integrations with TIPc, Permit to X, Transformation Optimization, and Tech Strategy work streams

· Contribute to an environment of continuous improvement by engaging in reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance

· Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development

· Act as point of contact for internal inquiries and key partnerships across Technology and business teams

· 7+ years of experience working as a program manager (or equivalent) in a Technology Business Enablement or data analytics team

· Proven track record implementing large, complex processes or programs with multiple partners across technical and non-technical functions

· Self-starter who can execute effectively with direction, contribute analytical input, and prioritize work in a complex environment

· Ability to create clarity and execute plans in ambiguity, and to support and drive change initiatives without direct authority

· Experience in high-visibility, high-pressure, strategic transformation programs with demonstrated execution and delivery skills

· Strong analytical skills, capable of interpreting data insights to inform product decisions and support data-driven optimization efforts

· Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication

· Experience supporting technology and culture change through strong program execution, strategic insights, and technical understanding

· Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities

· Proven track record of launching new processes and the change management required to bring others along

· Experience working with portfolio-type personas and defining clear roles and responsibilities for new functions

· Experience working with technology infrastructure, information security, or digital workplace teams a plus

· Experience with design and coding across one or more platforms and languages a plus

· Bachelor’s degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience a plus