Scrum Master Customer Journey

Intro Marketing Language

Join a dynamic new team driving Customer Journey Testing & Automation for a Co-Brand Partner. Make a real impact by enabling seamless testing and automation for the team.

As a Scrum Master in the Customer Journey Testing and Automation Team, you empower teams to deliver high‑quality solutions that enhance customer experiences. You will foster a collaborative environment, remove obstacles, and champion agile values to help us achieve our goals. Your leadership will be key in driving continuous improvement and delivering value to our customers and partners.

• Facilitate agile ceremonies, including daily stand‑ups, sprint planning, reviews, and retrospectives
• Guide teams in applying agile principles and best practices to deliver business value
• Identify and remove impediments to team progress
• Foster a culture of continuous improvement and learning
• Collaborate with product owners and stakeholders to ensure clear priorities and requirements
• Support teams in breaking down complex work into actionable tasks
• Track and communicate team progress, metrics, and outcomes
• Coach team members on agile roles, responsibilities, and mindset
• Promote transparency, accountability, and open communication within the team
• Encourage experimentation and innovation to improve processes and outcomes
• Lead by example, modelling servant leadership and adaptability

• Experience serving as a Scrum Master or Agility Lead for technology or business teams
• Strong understanding of agile frameworks and methodologies
• Excellent facilitation, coaching, and conflict resolution skills
• Ability to build trust and foster collaboration within cross‑functional teams
• Strong organisational and time management skills
• Effective verbal and written communication abilities
• Experience working with product owners and stakeholders to define and prioritise work
• Ability to analyse data and metrics to drive team performance
• Demonstrated commitment to continuous learning and improvement
• Proficiency with agile tools and software
• Ability to adapt to changing priorities and environments

• Experience in customer journey testing and automation
• Agile certification (e.g., Certified Scrum Master, Agile Coach)
• Experience working in large, matrix‑ed organisations
• Familiarity with co‑brand or partnership‑driven environments
• Background in technology, quality assurance, or process improvement
• Experience coaching multiple teams or scaling agile practices
• Knowledge of design thinking or lean methodologies

• This role may be eligible for flexible work arrangements
• Visa sponsorship is not available for this position
• Some travel may be required based on business needs
• All candidates must comply with applicable regulatory requirements
• Located in NYC or Wilmington

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programmes to meet employee needs, based on eligibility.

These benefits include…