Senior Information Technology Support Engineer

We are seeking a Senior IT Support Engineer to support and improve the technology environments of small and mid-sized businesses throughout the Capital Region. This role combines advanced troubleshooting, root-cause analysis, and project implementation in a client-facing managed services environment.

At our company, we believe IT should make people’s work easier—not more frustrating. Our mission is to provide exceptional IT services with honesty and integrity, and we live by that daily. We recommend tools we trust and use ourselves, have a real person answer the phone, and prioritize long-term relationships over short-term profit. As part of a small, close-knit team, your ideas and expertise will directly influence how we serve clients and how we improve internally.

We value engineers who communicate clearly, take ownership of problems, and are motivated to resolve root causes. The work you do here will have visible impact: securing growing organizations, stabilizing environments, and making our clients’ days run smoother.

Applicants should have 5+ years of relevant IT support or systems experience troubleshooting Windows, Windows Server, and network issues. A degree is not required if you have equivalent professional experience.

• Take ownership of complex technical issues from diagnosis through resolution
• Analyze client computing environment to identify problem areas and inefficiencies
• Advise clients on future technology improvements
• Integrate hardware and software with existing systems and adapt to the user environment
• Continue to develop your IT skills by attaining new certifications
• Participate in on-call rotation approximately one week every six weeks
• Perform occasional after-hours work for client maintenance or urgent issues
• Develop and maintain internal documentation for system design and installation procedures
• Participate in other reasonable technical or client-support activities consistent with the role

• Ability to prioritize the appropriate tasks amid a fast-paced, demanding workload
• Capacity to troubleshoot Windows Server, Windows desktop, network devices, and software applications
• Proficient in Microsoft 365 platform including Entra , Exchange, SharePoint, and applications
• Proficient in creation and management of Active Directory users, Group Policy, and NTFS permissions
• Understanding of, and ability to troubleshoot, network fundamentals including, DNS, subnets, and DHCP
• Ability to self-teach and learn new skills
• Professional communication and customer service
• Effective organizational skills
• Familiar with computer security best practices
• Valid driver’s license and ability to travel locally as required