Manager, Technical Implementations

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon As of October 1, 2025, Prepared has joined forces with Axon to advance AI-powered emergency communications. Prepared helps streamline millions of emergency calls across 49 states, supporting over 90 million people and transforming crisis response. At Prepared, you’re helping shape the future of emergency services and building a safer, more connected world.

Prepared is seeking a Manager of Technical Implementations to lead the team responsible for deploying mission-critical technology into 911 centers nationwide. You’ll manage a growing team of SIEs who are the technical front line during onboarding, ensuring hardware, integrations, and configurations are delivered reliably and consistently. This is a player-coach role focused primarily on people leadership, operational excellence, and process maturity (≈70%), supported by hands-on technical oversight and escalations (≈30%).

As Prepared expands into new product lines and more complex deployments, you will define how we scale technical implementation
, build predictable and repeatable processes, and set the quality bar for our earliest customer experiences.

You’ll report directly to the Head of Implementations, and lead a team growing from 4 to 8 SIEs in the near term.

• Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes
  .
• Build team culture and develop technical and operational capabilities through structured training and feedback.

• Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs.
• Serve as the senior technical escalation point and reinforce repeatable troubleshooting and documentation practices
  .
• Maintain hands-on understanding of deployments to credibly advise and unblock your team.

• Build, maintain, and continuously improve operational standards, including:
• Playbooks, runbooks, SOPs, and checklists
• QA processes and documentation templates
• Deployment patterns that support repeatability and scale
• Own resource planning, capacity management, and scheduling across multiple concurrent installations.
• Define, track, and improve KPIs such as installation success, rework rates, post-go-live issues, and Time-to-Value (TTV).

• Partner with Engineering, Product, Support, PMO, and CSM to:
• Build structured feedback loops
• Improve workflows and implementation tooling
• Align on go-live readiness, cutover plans, and handoff criteria
• Oversee Tier 2 workflows tied to implementations, strengthening escalation paths and reducing post-deployment support needs.

• Identify and drive process and tooling improvements that increase implementation predictability and reduce support burden.
• Establish operational reporting that gives leadership visibility into implementation status, risks, capacity, and quality trends.

• 4+ years leading technical field services, systems integration, or implementation teams, ideally in environments involving hardware and mission-critical systems.
• Demonstrated ownership of implementation operations
  , including capacity planning, playbook development, KPIs, and quality standards.
• Comfortable with ~30% travel to support key deployments and team development.
• Experience with public safety systems (call handling, CAD, radio, logging recorders) and PSAP environments.

• Experience at/with companies such as Carbyne, Motorola, Zetron, NGA, Rapid
  
  SOS, NICE, or Verint.
• Track record of designing and scaling…