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Technical Support Lead – AI-First, Scale & Mentorship
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-28
Listing for:
AirOps
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
A fast-growing tech startup is seeking a Technical Support Lead to enhance customer support and retention. This player-coach role emphasizes building a top-tier support organization while getting hands-on with complex technical challenges. The ideal candidate will have extensive experience in technical support and people management, alongside proficiency with AI and automation tools. This position is critical for facilitating a strong customer experience and driving revenue growth through improved support processes.
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