Help Desk Technician

Careerscape is actively recruiting a Help Desk Technician on behalf of a financial services client in New York. This is an ideal role for someone who enjoys solving problems and helping people get back to work, , , , , , , , , , , , , , , , , , , , , 1.

Compensation: $48,000 – $58,000/year

Location: New York, New York

• Respond to help desk tickets via phone, email, and in-person requests
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, laptops, and peripherals for new hires
• Reset passwords and manage user accounts in Active Directory
• Install and update software applications and security patches
• Document issues and resolutions in the ticketing system
• Escalate complex issues to senior IT staff when needed
• Maintain IT inventory and track equipment assignments

• 1+ year of experience in a help desk or technical support role
• Familiarity with Windows 10/11, macOS, and Microsoft 365
• Basic understanding of networking concepts and troubleshooting
• Experience with Active Directory and user account management
• Strong problem-solving and customer service skills
• Ability to communicate technical information to non-technical users
• CompTIA A+ certification is a plus but not required
• High school diploma required; associate's degree in IT preferred
• Competitive salary with annual reviews
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Free lunch Fridays
• Clear path to Desktop Support and Systems Admin roles

Careerscape is a staffing and recruiting firm dedicated to connecting professionals with employers across a wide range of industries. We partner with leading companies to fill critical roles and provide candidates with personalized career support every step of the way. Qualified applicants will be contacted by a Careerscape recruiter within 2–3 business days.