Associate Director of IT Contracts & ITSM Development
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-28
Listing for:
Touro University
Contract
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
Overview
Associate Director of IT Contracts & ITSM Development.
Responsibilities- Manage technology contracts & software compliance, ensuring that IT services are enabled for client usage & distribution.
- Coordinate procurement & onboarding of new software for TU campuses in tri-state area.
- Ensure accuracy of software & services contract governance, adhering to budgetary requirements.
- Design workflow & integration between IT Data Mart, ITSM platform & IAM to ensure compliance with TU & regulatory policies.
- Build & maintain integrations with 3 rd party systems like MS Entra, Okta, using REST APIs, Workato & Service Now.
- Create & maintain dashboards & reports Service Now Performance Analytics.
- Communicate with vendors & internal stakeholders to ensure compliance with TU policies, regulations & contractual terms.
- Work with other TU IT organizations to lead development & improvement of Service Now modules, including ITSM.
- Design & implement Service Now workflows to support end-to-end IT service delivery.
- Design & develop Service module in ITSM (Incident, Problem, Change, Service catalog) platform.
- Manage Service Now development & production environments.
- Maintain competency for continual service improvements & health reporting for ITSM modules.
- Work with ITSM vendors & operational teams to address ITSM-related issues.
- Manage IT vendor relationships for centralized services.
- Support users & staff in assessing impact of proposed changes within Ellucian Banner ERP system.
- Coordinate lifecycle of centrally-managed and high-risk software & service contracts university-wide.
- Collaborate with IT teams to identify automation opportunities using Service Now, Integration Hub & Workato.
- Service as delegate to weekly Change Advisory Board to evaluate proposed IT changes.
- Master’s in Information Systems, Computer Science, or related, + 3 years experience.
- Must have IT administration experience using Okta identity management, Microsoft Entra, Workato, Banner ERP applications in higher ed setting.
- Experience required with Serivce Now development & administration, workflow automation, API integration techniques, IT procurement & IT security documentation.
- Must have Workato Automation One and Two and Serivce Now CSA certifications.
USD $/Yr.
Minimum SalaryUSD $/Yr.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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