Senior Engagement Director, Medical Devices

About Us:

Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting‑edge AI‑powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.

As trailblazers in end‑to‑end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post‑market data, driving down costs and boosting business performance.

Our vision extends beyond mere problem‑solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion is paving the way for smarter, safer, and more efficient production processes across diverse sectors.

Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion is poised to lead the quality revolution in manufacturing.

The Senior Engagement Director will lead enterprise deployments and customer success initiatives for Axion’s Med Tech clients. This individual will act as the strategic and operational lead across key accounts—owning implementation outcomes, customer adoption, and commercial expansion. Working closely with executive stakeholders, the Senior ED will translate product insights into measurable value for our customers, ensuring that Axion’s AI platform drives meaningful improvements in product quality and reliability.

This role requires a combination of strategic problem‑solving, operational excellence, and strong executive presence. The ideal candidate has deep experience leading complex transformations within medical devices or healthcare manufacturing and is comfortable working at the intersection of technology, data, and business outcomes. They will partner cross‑functionally with Product, Data Science, and Engineering to deliver best‑in‑class solutions while shaping the roadmap to reflect industry needs.

• Lead complex enterprise implementations for global medical device manufacturers, ensuring successful deployment and measurable outcomes.
• Own customer success metrics, driving adoption, retention, and expansion across large enterprise accounts.
• Develop and maintain executive‑level relationships, serving as the strategic partner for long‑term customer growth.
• Collaborate with the Head of Medical Devices to refine vertical strategy, support go‑to‑market initiatives, and identify new opportunities for expansion.
• Work cross‑functionally with Product and Engineering to translate customer needs into actionable product enhancements.
• Build and mentor a high‑performing team of Engagement Managers and Deployment Leads to deliver consistent, high‑quality execution.

• 10+ years of experience in go‑to‑market, solutions, or commercial leadership within Med Tech, life sciences, or healthcare technology.
• Former Partner, Associate Partner, or Engagement Manager at a top consulting firm (McKinsey, BCG, Bain, or equivalent), or senior leader within a Med Tech company.
• Proven ability to own P&L, lead teams, and deliver business outcomes across complex enterprise environments.
• Deep understanding of the medical device value chain— from design and manufacturing to quality and post‑market surveillance.
• Strategic, analytical, and execution‑oriented; thrives in high‑growth, fast‑moving environments.
• Motivated by impact, ownership, and building category‑defining products.

You’re a builder and operator who thrives in fast‑moving, high‑accountability environments. You take pride in getting things done — thoughtfully, efficiently, and without drama. You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.

You value feedback — giving it, receiving it, and acting on it — and you see collaboration as a competitive advantage, not a burden. You’re low‑ego but high‑agency: you care about winning as a team more than being right individually. You move quickly,…