Director, Americas Exchange Management

Location: New York

Director, Americas Exchange Management page is loaded## Director, Americas Exchange Management locations:
USA-New York-28 Liberty Streettime type:
Full time posted on:
Posted Todayjob requisition :
R0116484

Role Purpose  Lead the Exchange Management function across Americas, managing regional Exchange Managers to deliver resilient, high‑quality real-time and reference data from regional venues. This role is accountable for service & quality KPIs, customer escalations, risk, and vendor management, and partnering with Product, Data Strategy, Engineering, SAM and CSM to support growth and retention.

Key Responsibilities Customer & Service
* Act as escalation point for SAM | CSM | CSPs for critical data incidents originating from exchanges.
* Build and maintain venue profiles (usage, workflows, dependencies) for premium/Cat A venues
* Conduct post-incident reviews with exchanges and internal teams for source-triggered outages

Risk, Resilience & Governance
* Identify and mitigate Americas risks - engineering, data, regulatory, telecom resilience
* Support Disaster Recovery implementation and testing; progress secondary comms (MSP) with exchanges.
* Maintain the Vendor Management Dashboard and drive measurable source quality improvements with venues.
* Submit and track SII risk entries; ensure compliance and well‑governed operations.

Partnership & Influence
* Partner with Product, Data Strategy, Technology to educate on regional complexities; shape near‑ and long‑term strategies.
* Advocate the voice of the customer to protect revenue, enable new business, and uphold LSEG’s reputation.

People & Leadership
* Lead, coach, and performance manage Exchange Managers
* Drive career pathing, succession planning, and foster a culture of accountability, resilience, and innovation.

Operational Excellence & Efficiency
* Proactively evaluate low‑value/high‑effort venues with Content Management to exit or de‑scope where justified.
* Partner to optimize source costs and reduce internal support

Change & Growth Delivery
* Lead exchange management for Day‑1s, prioritized MD1s, roadmap changes and content enhancements; ensure quality and on‑time delivery.
* Maintain monthly/bi‑monthly contact cadence with exchanges to anticipate changes and secure smooth delivery.

Qualifications & Experience
* 7+ years leadership experience in exchange traded data.
* Deep knowledge of real‑time systems, exchange data, and LSEG products
* Executive‑level communication; proven customer escalation management.
* Familiarity with LSEG risk & governance and practical implementation.
* Ability to influence across Product, Engineering, Strategy, and external exchanges.
** Career Stage:
** Director
* * Compensation/Benefits Information:
** LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $165,900 - $276,500.Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage.

Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of:
Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
** London Stock Exchange Group (LSEG) Information:
** Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable…