Pitch Technician

Overview

Company:
SoHo Dragon represents a global advertising and communications company

Location:

Onsite – New York City

Employment Type:

Contract-to-hire in 6 months

As the Pitch Technician, you will be responsible for the day-to-day technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches. This role will also back up the Executive Event Technician in times of need. This position provides the technical acumen and execution to “wow” a client or guest by showcasing the AV system's abilities at the direction of event tech and producers.

This role can be VIP-client and guest-facing.

• Manage day-to-day technical maintenance and operation of on-site AV equipment for pitch spaces.
• Back up the Executive Event Technician as needed.
• Showcase the AV system's capabilities to clients or guests under the direction of event tech and producers.
• Be VIP-client and guest-facing as required.
• Set up, operate and manage audio and video equipment, and provide AV support.
• Provide end-user support, consulting, or education to event organizers.
• Perform proactive activities to resolve problems or identify resolutions to the appropriate party.
• Troubleshoot AV problems last minute as required.
• Liaise with the helpdesk and sales team to drive resolution for client needs.
• Assist with other office AV requirements on days with no pitches or events in the pitch spaces.
• Familiarity with Cisco or Poly video conferencing equipment preferred.
• Working knowledge of MS O365 suite.

• Experienced with Technical live event operations
• Ability to operate, learn, and triage complex AV systems
• Resourceful and accommodating for clients and guest needs
• Tier 2 equipment break/fix capabilities
• Ability to troubleshoot technical equipment and AV network issues in depth
• Clearly communicate and follow up on all technical issues to event lead and/or producers
• Able to occasionally work early/late including weekends
• Experienced and have the ability to learn AV configuration and management software
• 5-7 years’ experience working in corporate AV service, commissioning, and training end users
• Provide end-user support, consulting, or education to event organizers
• Set up, operate and manage audio and video equipment, and provide AV support
• Perform proactive activities to resolve problems or identify resolutions to the appropriate party
• Troubleshoot AV problems last minute as required
• Liaison for requests to our helpdesk and sales team and drive resolution for any client need
• Assist with other office AV requirements on days when there’re no pitches or events in the pitch spaces
• Familiarity with Cisco or Poly video conferencing equipment preferred
• Working knowledge of MS O365 suite