CRM Solutions Architect

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Reporting to the Director of Digital Engagement, the CRM Solutions Architect serves as the primary technical architect for the University’s Salesforce ecosystem. This role is responsible for the platform’s structural integrity, scalability, and long-term health, and brings technical architecture expertise to ensure these practices are implemented. The role involves designing and configuring Experience Cloud portals and implementing Marketing Cloud journeys for personalized communications throughout the student lifecycle.

The CRM Solutions Architect is key to ensuring successful digital transformation for the University and establishing platform standards that unlock capabilities that support a student’s academic journey from initiation to graduation and beyond. The position may require occasional evening, weekend, or holiday hours.

• Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.
• Serves as the primary Salesforce technical expert, providing technical advice, design direction, and leadership to all team members to advance projects.
• Designs, recommends, and documents solutions that leverage Salesforce best practices and introduce new technologies when necessary.
• Designs, builds, and configures applications that are highly functional, scalable, and easily maintained.
• Develops end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Flow orchestration, etc.) and external data integrations with middleware tools and Salesforce APIs.
• Establishes and leads a platform governance framework to sequence project requests that maintain architectural standards.
• Participates in and guides code reviews and unit testing to ensure alignment with team development standards.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., Git Hub) to ensure smooth deployments across environments.

This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary.

• Guides work of other employees who perform essentially the same work and/or student workers.
• Organizes, sets priorities, schedules and reviews work, but is generally not responsible for final decisions in hiring, performance management or compensation.

• Leads the estimation and standardization of technical work effort for prioritization input.
• Supports post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.
• Provides advanced application support by analyzing, replicating, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., Git Hub) to ensure smooth deployments across environments.
• Ensures that all CRM strategies and tools comply with educational regulations and institutional policies, maintaining the integrity and security of student and faculty data.
• Customizes the Salesforce platform to meet specific institutional needs, reflecting an understanding of the diverse requirements within university settings and the ability to tailor solutions for maximum impact.

• Bachelor’s…