ServiceNow Solution Architect

Location: New York

Service Now Solution Architect page is loaded## Service Now Solution Architect locations:
New Yorktime type:
Full time posted on:
Posted 8 Days Agojob requisition :

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* Summary:

** Under general supervision and in accordance with established policies, the Service Now Solution Architect provides strategic technical leadership for the design, development, integration, and ongoing operation of Service Now platforms across the Firm. You will partner with business stakeholders, security, infrastructure, and support teams to deliver robust, scalable Service Now solutions that streamline workflows, improve service delivery, and meet the firm’s rigorous confidentiality and compliance standards.

This role demands deep expertise in Service Now architecture, strong consulting abilities, and the capacity to translate complex business requirements into elegant, automated solutions.
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* Essential Duties and Responsibilities:

*** Provide on-site and remote escalation support in a 24/7/365 environment.
* Define, document, and evolve the Firm’s Service Now architecture, ensuring alignment with enterprise standards, security policies, and business objectives.
* Lead end‑to‑end design, configuration, and deployment of Service Now modules (ITSM, ITOM, HRSD, CSM, Sec Ops, etc.), including custom applications, integrations, and workflow automations.
* Design and implement secure integrations between Service Now and legacy systems (e.g., Active Directory, LDAP, SCCM/MECM, legal applications, VPN, endpoint management tools) using REST/SOAP APIs, MID Server, and Integration Hub.
* Establish and enforce best practices for change management, release management, and configuration control within the Service Now ecosystem.
* Monitor platform health, conduct capacity planning, and proactively resolve performance bottleneck to guarantee 24/7/365 availability for critical legal and business services.
* Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery.
* Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firm’s ticketing and change management system.
* Identify gaps in existing Service Now processes, propose enhancements, and drive adoption of new platform capabilities (e.g., AI‑driven insights, Flow Designer, Predictive Intelligence).
** Knowledge, Skills, and Abilities

Required:

*** Deep hands‑on experience designing, configuring, and administering Service Now platforms; certifications such as CSA, CSS, or CSM highly preferred.
* Proficiency in Service Now scripting (JavaScript, Glide Record, UI Policies, Business Rules) and building custom applications, UI pages, and widgets.
* Strong background integrating Service Now with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper‑V, legal applications like iManage, Carpe Diem, Litera).
* Skilled in Flow Designer, Integration Hub, and Power Shell/CLI automation for cross‑platform orchestration.
* Solid understanding of networking, DNS/DHCP, PKI, and cloud/on‑premise hybrid environments.
* Ability to lead complex, time‑critical implementations, manage dependencies across multiple groups, and communicate status to senior leadership.
* Excellent written and verbal skills; capable of translating technical concepts for both technical and non‑technical audiences.
* Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization.
* Understanding of data sensitivity in a law‑firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems.
* Strong problem‑solving abilities, independent judgment, and meticulous attention to detail.
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* Education and Experience:

*** Bachelor’s degree in computer science and/or Information Systems or equivalent experience required.
* Minimum 5 years of experience architecting, implementing, and managing Service Now solutions in a large‑scale enterprise environment.
* IT experience focused on desktop management and legal applications…