VP, Customer Success; Enterprise Data & SaaS

New York, United States | Posted on 01/27/2026

Ener Knol is the leading provider of regulatory intelligence, including research, data, analytics, and tracking software for North American energy markets.

Our core product, the Ener Knol Platform streamlines the search, discovery and real-time tracking of regulations across all federal, regional and state energy agencies and legislatures. The Platform is paired with Ener Knol Research, original analyst research, news feeds, maps and regulatory calendars to optimize the tracking of major decisions, policy trends, market opportunities, compliance rules, and beyond.

Subscribers use the Ener Knol Platform to track and search:
Utility rate cases;
Mergers and acquisitions, asset sales, other financial transactions at states, FERC;
Renewable Portfolio Standards, climate regulations, PURPA, and other state and federal policies;
Wholesale power, gas market rule changes across states;
Retail power, gas market rule changes across states;
Power purchase agreements, RFPs, integrated resource plans;
Energy projects, including oil & gas, wind, solar, storage and transmission;
Due diligence, market intelligence, competitive intelligence, and more.

Ener Knol is the source for regulatory insights and market intelligence into U.S. wholesale power markets, alternative energy, the oil and gas sector, electric vehicles, battery storage, smart grid, and beyond. Ener Knol is the standard language for energy policy data. Ener Knol provides centralized access to more than 40 million regulatory filings, with policy tracking and real-time alerts.

The Role

We are seeking an experienced Director/VP of Customer Success to lead and scale our post-sale organization. As we expand our enterprise footprint, you will be responsible for the entire customer lifecycle—from onboarding and adoption to renewals and strategic expansion.

You will transition our current Account Management function into a world-class Customer Success organization, ensuring our clients (ranging from utilities to private equity firms) derive maximum value from our regulatory data and research.

Our data platform is only as powerful as the insights our partners derive from it. As the Director/VP of Customer Success, your mission is to ensure our enterprise partners realize the full strategic value of our platform. You will serve as the critical bridge between technical data delivery and tangible business outcomes, transforming complex data streams into competitive advantages for our clients.

You will transform a reactive organization into a proactive one. You will run workshops, lunch-and-learns, webinars to educate our customers how to use our platform to answer the daily challenges they are faced with.

Key Responsibilities

Retention & Expansion Metric Ownership:
Take full accountability for Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Growth Strategy:
Partner with Sales to identify expansion and upsell opportunities by monitoring product adoption health and identifying "sticky" use cases. Churn Mitigation:
Develop proactive early-warning systems to identify at-risk accounts and execute "save" plays.
Executive Business Reviews (EBRs) ROI Storytelling:
Translate technical data metrics into high-level business impact stories for C-suite stakeholders. Strategic Advisory:
Act as a trusted advisor to client executives, aligning our product roadmap with their long-term business goals.
Implementation & Technical Oversight Seamless Handoff:
Lead the post-sale transition from Sales to Success, ensuring a frictionless onboarding experience. Workflow Integration:
Oversee the integration of our data into the client’s existing tech stack and daily workflows to ensure immediate "Time to Value."

Cross-Functional Collaboration:

Work closely with Product and Engineering to voice customer feedback and influence the technical roadmap.
Team Leadership Scale & Mentor:
Build, lead, and mentor a high-performing team of Enterprise CSMs. Process Excellence:
Standardize CS playbooks, from onboarding to renewal, to ensure a consistent, world-class customer experience.

Requirements

• Exper…