Application Support Analyst

The Applications Administrator plays a critical role in maintaining, optimizing, and expanding an organization’s application ecosystem. This individual is responsible for day-to-day administration, system configuration, data governance, cross-platform integrations, and process automation across a diverse suite of SaaS and business systems.

The ideal candidate brings strong technical capability along with excellent communication and stakeholder-management skills. This role requires comfort working cross-functionally, managing vendors, and advising the business on effective system usage and workflow improvements.

• Administer, configure, and support core business applications across CRM, ERP, HRIS, SaaS platforms, and collaboration tools
• Manage user access, permissions, security controls, and application configurations
• Oversee integrations, APIs, data flows, and cross-system synchronization
• Troubleshoot application issues, workflow failures, and performance concerns
• Partner with business teams to support application usage, reporting, and workflow improvements
• Coordinate with vendors and internal stakeholders to manage system updates and enhancements
• Maintain data quality, governance standards, and compliance with security and audit requirements
• Collaborate with Systems Engineers to design and implement automated workflows and scalable integrations
• Document systems, workflows, and process improvements to support ongoing optimization

• Strong experience with SaaS administration, configuration management, and application lifecycle management
• Hands‑on experience with integrations, APIs, SSO, identity management, and workflow automation tools
• Familiarity with Microsoft 365, SharePoint, Teams, and enterprise CRM/ERP platforms
• Proficiency in data management, reporting tools, and application analytics
• Strong troubleshooting skills with the ability to resolve cross‑platform issues
• Excellent communication skills, with the ability to translate business requirements into technical solutions

• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or equivalent experience
• 5+ years of experience in application administration, systems administration, or business systems roles
• Experience supporting environments with multiple interconnected SaaS platforms strongly preferred