Field Support Analyst

Title: Field Support Analyst

Location: New York 10166 (100% Onsite) - 8am
-5pm (CST)

Duration: 4 months - possible extension & Potential to convert to FTE

Fast paced environment, communication is very important as there will be C-Suite execs on-site

Will be working as part of team, some in-person, some virtually

General desktop support

• Hardware/software support
• Desktop support helping a wide range of end users
• Responding to tickets
• Maintaining office technology
• Front facing customer service
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management

Any applicable licenses or certifications are preferred

• Good technical skills
• Excellent customer service

• Banking or law firm support work
• Experience with Apple iOS
• Adobe Acrobat

5+ years

• Bachelor's degree preferred, if no degree, they will need 5 years extra experience

• MS Intune, Ticketing Systems, MS Office Suite

• 1st round technical interview - phone
• 2nd round culture interview with HM - MS Teams
• 3rd round with office leadership - onsite

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to managers and other members of the application development team.
• Support changes or enhancements to templates and other documentation standards.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with client's values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, asks questions, and check for understanding.

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.