Customer Engineer

About Teleskope

Teleskope is redefining data security for the AI era with the only dedicated platform that combines precise visibility with automated remediation. Teleskope continuously scans, catalogs and classifies data in-motion and at-rest while automating policy-based actions, helping organizations proactively manage data sprawl while securely enabling AI adoption.

Fresh off our $25 million Series A round, Teleskope is entering a high-growth phase backed by top-tier investors and exceptional product-market fit.

We are seeking a Customer Engineer who will be the technical face of Teleskope to our customers. You’ll operate across pre- and post-sales, sit between GTM and Engineering, support and own customer deployments, and manage the technical post-sales lifecycle. The role requires hands‑on engineering: writing bespoke integrations/automations, fixing customer‑specific issues, and delivering production‑ready technical solutions.

• Lead technical onboarding and integration for customers in partnership with a Forward Deployed SRE — design, provision, and validate production deployments.
• Support technically complex use cases by developing scripts, automation, and custom integrations; triage and resolve operational issues in customer environments.
• Own accounts and customer success from conversion to renewal, and partner with go‑to‑market to identify expansion and upsell opportunities.
• Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
• Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
• Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high‑value feature requests to the Product team.
• Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

• 3+ years supporting enterprise customers in a hands‑on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar).
• Proven ability to read, modify, and contribute to codebases and deployment automation. Comfortable shipping small fixes and end‑to‑end customer solutions.
• Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD).
• Practical scripting and programming skills (e.g., Python, Bash; experience with Golang/Type Script is a plus).
• Experience mapping customer environments and discovering technical, security, and process requirements.
• Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
• BS/BA in Computer Science or equivalent experience.
• Must be based in NYC (we work hybrid, in‑office Tue/Wed/Thu).

• An opportunity to join an early‑stage startup in one of today’s fastest‑growing markets.
• Huge opportunity to impact Teleskope's growth and success in the market.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work‑from‑home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.