End User Systems Manager​/M365 Administrator

End User Systems Manager / M365 Administrator

Islandia, NY

Battle Bank is a national bank dedicated to helping savvy consumers rid themselves of their existing banking institutions that continue to offer little to no value in their financial relationships. The bank’s mission is to revolutionize banking, as we believe clients deserve intuitive banking, high yields, access to precious metals and global markets and premium service.

Battle Bank, N.A. is seeking an organized, experienced, and responsible individual who will join the team in the End User Systems Manager / M365 Administrator role. The End User Systems Manager / M365 Administrator is responsible for managing Microsoft 365 services, including the M365 productivity suite, Teams, Exchange Online and Microsoft Intune in a fully cloud-native environment. This includes daily administration of M365 (user and group management, Exchange Online, Teams, SharePoint, and more) as well as configuring, deploying, and managing endpoint systems using Microsoft Intune.

This role will also serve as the initial Tier 1 support technician for the organization, assisting users with the functionality of the full Office productivity suite, device issues, and other cloud application concerns. Over time, this role will build out and lead a small help desk function to support the bank’s growing technology needs.

This position offers a unique opportunity to help shape the future of technology operations for a federally chartered, cloud-native bank. The ideal candidate will have the technical depth and customer service mindset to support end users today while building systems and processes for tomorrow.

The End User Systems Manager / M365 Administrator will report directly to the Chief Information Officer. This is a full-time position with a starting pay range of $90,000 to $120,000 depending on experience. Battle Bank, N.A. offers a generous PTO policy, health, dental and vision insurance, term life AD&D insurance and employer contributions to a 401(K) plan.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Create, modify, and manage user accounts, shared mailboxes, distribution groups, Microsoft 365 Groups, and security groups.
• Manage licenses and service configurations across Exchange Online, SharePoint Online, Teams, One Drive, and related workloads.
• Monitor and maintain the health and security of the Microsoft 365 environment using the Microsoft 365 Admin Center and Microsoft Entra .
• Apply Microsoft best practices for identity lifecycle, access control, and secure collaboration.

• Configure, deploy, and manage Windows endpoint devices using Microsoft Intune.
• Create and manage compliance policies, configuration profiles, and application deployments.
• Implement automated provisioning workflows using Windows Autopilot.
• Monitor device health, application performance, and enforce security baselines using Defender for Endpoint and Intune analytics.
• Serve as the first point of contact for support issues related to Microsoft 365 applications, desktop operating systems, and hardware peripherals.
• Troubleshoot and resolve issues related to email, Teams, Office apps, file access, and endpoint configuration.
• Escalate complex issues appropriately and document resolution steps.

• Develop and maintain a centralized knowledge base and technical documentation tailored to the bank’s systems and recurring issues.
• Establish and maintain standard operating procedures for support functions and user onboarding/offboarding.
• Prepare to train and lead additional support personnel as the help desk function grows.

• Customer Focus – Understands the needs of internal users and delivers prompt, effective support.
• Technology Proficiency – Demonstrates deep familiarity with M365 Admin Centers, Intune, and cloud-native management tools.
• Problem Solving – Diagnoses technical issues effectively; implements creative and sustainable solutions.
• Communication…