Director of Enterprise Services; Computer Systems Manager, Level 5- Provisional

Director of Enterprise Application Services (Computer Systems Manager, Level 5
- Provisional)

I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://(Use the "Apply for this Job" box below)..html

Computer Systems Manager

Exempt

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs.

Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Information Technology Division of Lehman College is responsible for technology delivery, leadership and innovation to achieve Lehman's strategic vision of transforming lives and communities.

We deliver by being accountable for the reliable, service-oriented and transparent management of computing, data, network and telecommunications, help desk, multimedia and web resources that are responsive to the needs of the College.

We lead by implementing contemporary technologies that enhance the quality of teaching, learning, research and work experiences, adding measurable value for the students, faculty, staff, alumni and communities we serve.

We innovate by advancing a forward-thinking, seamless and collaborative technology environment that increases efficiency and ensures the highest quality education.

Under the executive direction of the Assistant Vice President of the Information Technology Division, and exercising independent initiative and judgment, the Director of Enterprise Application Services assumes responsibilities for the oversight and management the Web

Application Services and Application Development teams. Key responsibilities include but are not limited to:

• Leadership and Team Management:
  Lead, build, evaluate, and train staff in the Enterprise Application Services team; manage a customer-focused team and define performance goals and evaluations; serves as one of the IT Division leads for experiential learning, designing and overseeing student engagement opportunities (e.g., internships, training, project-based placements) that provide Lehman students with meaningful, hands‑on experience and prepare them for real-world professional expectations.
• Strategic Planning and
  
  Collaboration:
  
  Collaborate with stakeholders to establish business process requirements, analyze potential new services, prioritize projects, and update systems/tools, ensuring alignment with college strategic goals.
• Project Management and Delivery:
  Oversee development projects from inception through implementation, ensuring timely and effective completion while managing cost, delivery, issue resolution, risk mitigation, and status communications.
• Web Services and Content Management:
  Provide leadership in planning, developing, and maintaining the college’s website and related applications, including overseeing the implementation, training, and ongoing maintenance of the Web Content Management System (WCMS). Collaborate closely with the Office of Communications and Marketing to develop strategic and tactical plans that ensure content accuracy, branding consistency, and a user‑centered web experience.
• Business Intelligence, Analytics, and AI Strategy:
  Lead the development of business intelligence and…