IVR & Telephony Analyst Gen AI Features
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-13
Listing for:
Citi
Full Time
position Listed on 2026-02-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Location: New York
A financial services company is looking for a Program Analyst to support Next-Generation IVR and Telephony Routing initiatives. The ideal candidate will be detail-oriented, with experience in IVR or Telephony, and contribute to delivering innovative features. Responsibilities include documenting business requirements, tracking project progress, and ensuring effective communication across teams. Candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office.
A competitive salary range is offered along with a comprehensive benefits package.
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