IT Help Desk Technician – Level 2

Job Details

Title: IT Help Desk Technician - Level 2

Location: New York, NY (ONSITE)

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores.

We’re seeking an IT Help Desk Technician - Level 2 to join our internal IT team, focused on ensuring our employees’ technology runs smoothly. In this role, you’ll troubleshoot a variety of issues, support software and hardware, assist with onboarding and offboarding, and collaborate with the IT team to maintain efficient systems. This position offers hands-on experience with a range of technologies, opportunities to grow your skills, and the chance to make a direct impact on the day-to-day productivity of our organization.

This role is a full-time, onsite position based at our NYC Headquarters. The selected candidate will be required to work onsite five days per week.

• Act as the first point of contact for internal IT issues (tickets, email, in person)
• Troubleshoot Level 2 issues including Windows/macOS, password resets, account access, printers, and basic network connectivity
• Support Microsoft 365 and common business applications
• Escalate advanced issues to more senior team members
• Document support requests and resolutions in the ticketing system
• Assist with onboarding/offboarding: device setup, workstation prep, account creation
• Maintain IT inventory (laptops, accessories, peripherals)
• Follow established IT processes and best practices

• 1+ year of IT support or help desk experience (or equivalent education)
• Understanding of PC/Mac hardware, ticketing system, and troubleshooting steps
• Familiarity with Microsoft 365
• Strong communication skills and ability to assist non-technical users
• Organized, reliable, and eager to learn

• Experience with IT ticketing systems (Zendesk, etc.)
• Basic networking knowledge
• Experience with device imaging or management tools (Intune, etc.)

• Collaborative and supportive internal IT team
• Opportunities for growth into higher roles
• Exposure to a wide range of technologies
• Competitive pay and benefits

Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.

Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.