Senior Project Manager

Overview

Job Title: Senior Project Manager / Client Success Manager

Location: New York (On-site)

Compensation: Competitive base salary + equity + benefits

Employment Type: Full-time

About the Role

Our client is an early-stage, high-growth technology company looking to hire a Senior Project Manager / Client Success Manager to support customers through complex, high-stakes operational processes. This is a highly client-facing, execution-focused role where you will own customer relationships across long, detailed project life cycles while ensuring an exceptional client experience.

This position sits at the intersection of project management, client success, and operational execution
, and is ideal for someone early in their career who thrives in fast-moving startup environments and enjoys becoming a subject matter expert in complex workflows.

• Own and manage client relationships across multi-stage operational projects from onboarding through completion
• Serve as the primary point of contact for clients via phone, email, ticketing systems, and live communication
• Guide customers through structured processes with clear timelines, milestones, and deliverables
• Coordinate with internal teams including product, operations, legal, and external stakeholders to ensure projects stay on track
• Proactively identify risks, remove blockers, and ensure deadlines are met with high accuracy
• Translate complex processes into clear, easy-to-understand guidance for customers
• Maintain strong customer satisfaction metrics including response times, accuracy, and overall client confidence
• Develop deep subject matter expertise to support customers through complex operational workflows
• Identify opportunities to improve internal processes, documentation, and customer experience

Seniority

• 2–4 years of experience in client-facing operations, customer support, customer success, or project management roles
• Early to mid-career profile (typically less than 7 years post-undergrad)

Work Experience

• Backgrounds in:
• Customer Success
• Technical or operational support
• Project or program management roles involving deadlines and cross-functional coordination
• Experience working within startups or small companies (typically under 50 employees)
• Proven experience managing long-running client relationships or large multi-stage projects
• Demonstrated ability to learn complex processes and become a trusted advisor to customers

Education

• Strong academic performance or attendance at a highly regarded university is a plus

Hard Skills

• Experience supporting customers via phone, email, ticketing platforms, or live chat
• Strong written and verbal communication skills across diverse stakeholders, including founders, legal teams, investors, and finance or tax professionals
• Familiarity with help desk or ticketing platforms such as Zendesk, Pylon, or similar tools (not required but beneficial)
• Strong organizational and workflow management capabilities

Soft Skills

• Extremely detail-oriented with strong prioritization and organizational abilities
• Naturally curious and eager to deeply understand complex operational workflows
• Strong problem-solving mindset with the ability to operate in ambiguous environments
• Confident communicator who can simplify technical or operational processes for customers
• High ownership mentality and strong accountability

Traits That Are Not a Fit

• Candidates seeking purely reactive, queue-based customer support roles
• Individuals with exclusively large enterprise company backgrounds without startup exposure
• Highly technical engineering or product-focused profiles without client-facing experience

• Early hire within a rapidly scaling startup
• High ownership and strong career progression opportunities
• Exposure to complex operational workflows and cross-functional leadership
• Opportunity to build subject matter expertise in a highly specialized domain
• Collaborative, fast-paced, and high-impact working environment