FBS Program Manager

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US $25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.

Finally, our Client is part of one of the largest Insurance Groups in the world.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and collaborative work environment
• Leaders with deep market knowledge and strategic vision

We’re looking for a highly strategic, results-driven leader to manage high-impact key initiatives with direct exposure to senior leaders. This role is ideal for someone who thrives in dynamic, fast-paced environments and is passionate about turning business initiatives into operational success.

• Deliver large-scale projects, managing risk, quality, change, dependencies, schedule, and budget
• Coordinate delivery of work from all suppliers involved in small-scale projects or sub-projects
• Facilitate issue resolution and remove operational roadblocks
• Collaborate with business units to define critical needs and allocate appropriate resources
• Evaluate and authorize work requests, develop work orders, and review supplier cost estimates
• Plan, monitor, and report on project performance
• Sign off on project deliverables, perform internal project closeout, and conduct Post-Implementation Reviews
• Liaise with Application Architecture teams, ISPs, and third parties as needed
• Act as administrative manager for retained staff, including Business Analysts, SMEs, and Support Services
• Oversee multiple projects/programs simultaneously with strategic focus
• Monitor and manage SLAs with suppliers and ISPs, including escalation and financial impact when SLAs are not met
• Serve as team leader or supervisor when assigned

• Bachelor’s degree preferred or equivalent, relevant experience.
• Familiarity with customer experience, transformation, and agency environments
• Proven track record of delivering complex business and technology projects/programs.
• Experience with IT governance frameworks and aligning IT strategy with business goals.
• Project Leadership: Proven ability to manage complex, cross-functional projects with strategic impact.
• Executive Communication: Skilled in presenting to senior leadership and influencing across all levels.
• Strategic Mindset: Focused on transformation, with resilience in fast-paced, ambiguous environments.
• Emotional Intelligence: High self-awareness, empathy, and conflict management abilities.
• Problem-Solving: Strong analytical and problem-solving skills
• IT Governance: Deep understanding of IT governance, compliance, and process optimization.
• Technical & Financial
  
  Skills:
  
  Intermediate budgeting, forecasting, and financial tracking; advanced program and stakeholder management.
• Tool Proficiency:
• Excel:
  Intermediate
• PowerPoint:
  Advanced
• Power BI:
  Advanced
• Think Cell and Rally: preferred