Product Analytics Specialist; Customer Success - East

Overview

Amplitude is the leading AI analytics platform, helping over 4,300 customers--including Atlassian, Burger King, NBCUniversal, Square, and Under Armour--build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams.

Learn more at

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.

Product Analytics Strategist (Customer Success) role details

NOTE: This is a client-facing Product Analytics role embedded with our Customer Success team. Prior Customer Success experience is a plus but not required—we'll train you on our Customer Success playbooks.

As a Product Analytics Strategist (Customer Success) partnering with Amplitude s Customer Success team, you ll serve as a strategic product advisor to a portfolio of enterprise customers. You ll help product executives, analytics leaders, and growth teams build better digital products using Amplitude-driving adoption, measurable outcomes, and long-term value.

• Partner with customers  Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
• Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
• Lead strategic business reviews and deep-dive analytics sessions that demonstrate impact and uncover new growth opportunities.
• Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
• Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
• Codify best practices and playbooks customers can use to scale evidence-based product development.

• 5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital-first environments.
• Hands-on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
• Proven ability to drive core product metrics (activation, retention, conversion) through analytics-driven prioritization and rapid experimentation.
• Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
• A track record of defining strategy, prioritizing roadmaps, and delivering business outcomes.
• Fluent business Spanish (required).
• Strong technical acumen (required): comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
• Exceptional communication skills—able to turn complex analysis into concise recommendations for senior audiences.

AI Skills (Preferred, not required): Familiarity with modern AI/LLM models and capabilities; ability to spot pragmatic product use cases and define success metrics; awareness of data privacy and responsible AI. Comfort experimenting with model APIs is a plus.

TRAVEL REQUIREMENTS: up to 25%

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we re tenacious in the face of challenges, we take the initiative to solve problems that…