Application Support Engineer

This range is provided by first

PRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

first

PRO is now accepting resumes for an Application Support Engineer role in NY, NY. This is a direct hire role and onsite. The typical schedule will be four weekdays and one weekend day per week.

• Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience.
• Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches.
• Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options (e.g., service restarts, failovers, configuration adjustments, rollbacks).
• Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options in consultation with industry best practices.

• 3+ years in production operations, site reliability engineering, or technical support for mission‑critical systems.
• Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
• Experience using monitoring and observability tools to diagnose system behavior and performance issues.

• Mid‑Senior level

• Full‑time

• Information Technology

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