Transformation Program Management Lead

Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do:

build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

The role:

At Kraken, the Transformation Program Management Lead is the Transformation Director’s proxy and delivery engine for transformation programs. You run the operating rhythm, shape executive narratives, build and publish program artefacts yourself, and lead the day-to-day interface with the client PMO so decisions land and outcomes are delivered.

Reports to:

Kraken Transformation Director & Head of Transformation Strategy (US). Primary client interface:
Client PMO working team.

Core responsibilities:

• Proxy leadership & decision support:
  Represent the Transformation Director in PMO checkpoints and stakeholder sessions; take decisions within agreed guardrails and prepare escalations with clear options and impacts
• Work with Transformation Director to author concise executive narratives and Steer Co materials; test recommendations and trade-offs ahead of senior forums
• Align Customer Delivery Leads and consulting partners; synthesize inputs into clear actions and communications
• Work with Transformation Director, Regulatory, Delivery Leads, and the Client to align migration plans to meet expectations of state utility regulators
• Delivery rhythm & PMO operating system:
  Work with the Client and Partner teams to build and maintain the program’s operating system: dashboards, RAID, dependency maps, action trackers, weekly status, and Steer Co packs
• Publish accurate updates and decision notes; keep Notion as the single source of truth
• Client PMO relationship & communications:
  Act as the day-to-day interface with the Client PMO working team; align scope, timelines, risks and decisions; unblock issues quickly with partner PMOs
• Anticipate stakeholder needs; surface insights from data, flag risks early and present actionable options
• Support the client PMO with materials for multiple reporting and decision forums and augment client PMO capability where gaps exist
• Cross-domain coordination & dependency management:
  Identify cross-team dependencies required to land outcomes; coordinate handoffs and timelines (including APIs/integrations)
• Maintain a living view of dependencies, status and owners; drive timely closure and ensure readiness for leadership reporting
• Quality, standards & end-to-end readiness:
  Work with the Transformation Director to promote consistent standards for reporting, security and documentation across contributing teams
• Coordinate end-to-end validation so leaders see a single, coherent story each week
• Documentation & Knowledge management:
  Create and maintain cross-team documentation within Notion that explains how the program runs—for internal and client audiences

Key operating principles for this role:

• Proactive communication:
  Regular, transparent updates on progress, risks and dependencies
• Facilitation & mediation:
  Drive productive forums and resolve disagreements quickly
• Systems understanding:
  Connect the dots across platform domains and implementation teams
• Relationship building:
  Earn trust with engineers, product, client delivery and the client PMO
• Focus on user value:
  Anchor decisions in customer outcomes
• Pragmatism & problem-solving:
  Bias to action and practical solutions
• Hands-on builder:
  Produce board-ready pages and packs at speed

This is a supporting…