Executive Director Strategy Manager, Digital Platform, Corporate & Investment Bank

Overview

The Corporate & Investment Bank (CIB) is investing heavily in digital for a best in class client experience. Our CIB digital platform provides the underlying technology to deliver our research insights, products, and services to clients. You will coordinate execution of our strategic investment in our client facing digital platform that powers a best in class client experience and analytical insights on our client relationships.

The North Star for our platform is to provide rich insights on client interactions, enable a cultural shift to run test/learn experiments on client experience, and power personalization of client interactions.

As an Executive Director Strategy Manager within the Digital Platform team, you will collaborate closely with platform product and engineering leads on prioritization of investments, delivery of platform features, and scale adoption by business/product teams who host digital channels on the platform. This role requires a mix of problem solving, fluency in how digital is built behind the scenes, and top down communication with senior stakeholders.

• Be responsible for an integrated program roadmap with work streams including platform component delivery, platform component adoption, and dependencies
• Collaborate closely with platform leaders and platform stakeholders to understand incentives, constraints, and priorities; drive delivery through organizational alignment and buy-in
• Go beyond coordination and provide thought leadership for early warning on potential roadblocks, frame problem statements, propose solutions, get buy-in, execute, and escalate when needed
• Establish a robust governance framework including performance metrics and KPIs to monitor and report on the progress of work streams and milestones
• Create concise communication materials for senior management that provide transparency on progress, problems, and risks
• Identify implications and “so whats” of outputs, data, and analysis
• Build transparent, trusted, and collaborative partnerships with teams needed to deliver platform changes and adopt the platform changes
• Serve as a proxy to represent the perspectives of senior stakeholders for digital, and anticipate the questions they will ask

• 10+ years of experience in execution of customer/client-facing digital strategy
• Knowledge and fluency in digital technology concepts including the technology stack for modern applications, such as customer identity (CIAM) or end user analytics for data-driven product decisions.
• Strong communication skills (both oral and written) as well as strong interpersonal and influencing skills, with the ability to interact with colleagues as peers and achieve goals without direct control over resources
• Proven entrepreneurial drive to identify opportunities for impact and influence others to take action
• Proven track record of successfully managing large programs with strategic investments
• Demonstrated ability to operate as an individual contributor coordinating work across matrixed teams
• Ability to structure and scope complex problems and apply a range of analytical and qualitative tools to develop solutions
• Significant experience with creating content/analysis for execute audiences
• Comfort with ambiguity, particularly with technical problems that require a novel solution that has not been proven yet

• Experience in execution of customer/client-facing digital strategy within financial services