Group Product Manager, Direct to Consumer

Join to apply for the Group Product Manager, Direct to Consumer Experience role at Zip Co
.

A strategic product leader with a track record of scaling consumer experiences, from onboarding through engagement and retention, using data-driven insights to drive personalization, simplify journeys, and ensure regulatory compliance. You will drive cross-functional collaboration to deliver seamless, high-impact experiences across mobile, web, in-store, and support channels.

• Define and execute the strategy for Zip’s mobile app and direct-to-consumer experiences.
• Balance customer needs with business impact to unlock growth and engagement.
• Lead cross-functional efforts to deliver onboarding, checkout, and post-purchase experiences that keep customers returning.
• Own the evolution of our mobile app to become the everyday destination for managing payments, discovering offers, and accessing credit responsibly.
• Improve self-service support, transparency, and control across consumer touchpoints to increase satisfaction and reduce friction.
• Champion the use of intelligent automation, behavioral insights, and experimentation to create smarter, context-aware experiences.
• Prioritize a roadmap that supports near-term improvements and long-term strategic investments in consumer value, engagement, and monetization.
• Collaborate with Marketing, Risk, Legal, and Compliance to ensure regulatory, brand, and operational alignment.
• Present updates to senior leadership and cross-functional partners to influence direction and gain buy-in.

Education & Training:

• Bachelor’s degree in a relevant field (e.g., Business, Design, Computer Science, Psychology). MBA or equivalent preferred.
• Completion of a formal Product Management training program is a plus.

Experience:

• 8–10+ years of product management experience, including at least 3–5 years in a leadership role driving B2C or consumer-facing products.
• Proven success owning and scaling mobile-first consumer experiences (iOS, Android, Web) with measurable impact on acquisition, engagement, or retention.
• Deep understanding of user behavior, app UX patterns, mobile analytics, and lifecycle optimization (onboarding, push notifications, loyalty).
• Experience in fintech, e-commerce, or digital platforms, preferably with exposure to payments, credit, or regulated services.
• Ability to lead high-performing teams, influence stakeholders, and collaborate across disciplines with empathy and clarity.
• Strong experience with A/B testing and experimentation frameworks and a track record of data-informed product decisions.
• Demonstrated experience incorporating AI into consumer experiences or product operations.

• Inspiring product leader who can align teams and partners around a common vision.
• Customer-obsessed mindset with a passion for tackling challenges and delivering value.
• Proven ability to mentor and develop product managers.
• Data-driven decision maker who balances strategic objectives with practical execution.

• Strategic thinker balancing short-term wins with long-term product growth and scalability.
• Adaptable and results-oriented, thrives in fast-paced, agile environments.
• Proactively uses AI in day-to-day product management.

Zip is a place where you’ll get out what you put in. We move at pace in a new sector, empowering you to make big things happen quickly and feel supported to be yourself and grow your skills and career.

Benefits we offer:

• Flexible working culture
• Incentive programs
• 20 days PTO per year
• Generous paid parental leave
• Leading family support policies
• 100% employer-covered insurance
• Midtown office with casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Pay and disclosure:
The base salary for this position is $195,000–$205,000, with additional compensation potential based on location, experience, and performance. Zip also offers a full range of medical, financial, and other benefits. The total compensation package may include a bonus and/or equity awards, in addition to other benefits. Zip participates in the federal government’s…