Director - Executive Desktop Support

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

The Executive Service Team is dedicated to delivering the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem‑solving abilities will guide you in resolving issues in a timely manner.

You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.

• Provide a single point of contact for all IT related issues to senior management (VIPs)
• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field non-standard technology request
• Home support visits as needed
• Board support of quarterly meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
• Pro‑actively monitor all aspects of technology used by our executives
• Provide support off hours remote support for any technical issue
• Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs’ professional and personal technologies
• Streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including pre‑pilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or and maintain tools and processes for the Executive Service Team

• 6+ years of experience in the technology service space
• Curious, self‑directed, self‑motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
• Self‑starter with good interpersonal skills to facilitate working with end‑users and other IT colleagues.
• Maturity to be able to execute job functions with minimal guidance.
• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong verbal and written English communications skills.
• Experience in Microsoft Windows operations or system administration, ideally in a demanding enterprise…