Manager Forward Deployed Engineering

About The Role

Taktile is a high-growth, post product-market-fit start-up, on a fast trajectory to becoming market leader in the field of automated decisioning. We are looking for a Forward Deployed Engineer Manager to help us transform how our customers make critical business decisions by overseeing a team of Forward Deployed Engineers onboarding them onto Taktile and ensuring they get real value from our platform.

You ensure your team acts as a trusted advisor and supports customers in reaching their goals while maximizing Taktile’s impact.

If you’re passionate about tech and AI, and have extensive experience with Python, SQL, and REST APIs, you’ll thrive here.

• Oversee Taktile deployments in production, technical delivery across multiple projects from scoping to stable production traffic.

• Apply technical expertise, problem-solving skills and creativity to help organizations address real-world challenges by partnering and problem solving with your team members. Your day could include reviewing solution architectures, co-developing decision logic or AI agents, or aligning with key customer stakeholders together with your team members.

• Reliably review solution design and scoping proposals, sequence delivery, and proactively remove blockers. You are making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery.

• Manage capacity of your team and partners with Rev Ops/Customer operations to improve or introduce scalable processes to the Forward Deployed Engineering teams at Taktile.

• Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap.

• You play a key role in scaling the Forward Deployed Engineering function by creating reusable resources, best practices, and tools that share your expertise and drive organizational growth.

• You actively coach and mentor Forward Deployed Engineers on your team, supporting their development and success.

• You hire, grow and retain a team of exceptional Forward Deployed Engineers.

• You bring 8+ years of engineering or technical deployment experience that includes customer-facing work.

• You had first experience of leading a technical customer-facing team of 3x direct reports.

• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.

• You can write and review production-grade code using Python and SQL. You possess a strong understanding of REST APIs.

• You excel at breaking down complex problems and making quick, well-informed decisions even under pressure.

• You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges.

• You are creative and proactive, always seeking new ways to deliver value and stand out with customers.

• You are collaborative and work well with your peers in product teams, engineers and other GTM teams.

• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.

• You have excellent written and spoken English.

• You are open to a hybrid work model and can work from our NYC office at least three days per week.

• You have 8+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company.

• You have led a large technical customer facing team of 5-10 direct reports, have experience in hiring and retaining exceptional talent.

• You have experience in building AI applications.

• You have experience in applying and optimizing statistical and machine learning models to solve business problems.

• You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).

• You are fluent in Spanish and/or Portuguese.

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We…