Customer Service Engineer; CT​/MRI​/PET-CT​/X-ray​/ANGIO

Overview

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide.

• Medical, dental, vision insurance
• Short- & long-term disability insurance
• Employee assistance program
• Company-paid basic life insurance
• 401(k) with employer match
• Paid time off, sick leave, and (12) paid holidays
• Potential performance-based incentive compensation

• Provide top-level on-site service support that delights customers and sets the benchmark for the medical imaging industry.
• Work closely with Customer Care Center (regional and headquarters level) to effectively carry out troubleshoot, maintenance, and updates on designated products.
• Embrace new technology while levering core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market.
• Continually build competence in providing technical assistance and support to customers.
• Quickly and efficiently escalates challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction.
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region.
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

• Associate degree in technical field and/or equivalent experience preferred.

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET‑CT, X‑ray, etc.) and previous experience with relevant equipment strongly preferred.
• Ideally, have previous field service experience managing a geographic territory and demonstrating strong troubleshooting ability with hardware, mechanical, and software systems.
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity.

• Strong customer communication skills with ability to effectively communicate both verbally and in writing.
• Demonstrated ability to contribute to a team environment focused on customer success.
• Superb customer‑facing skills needed for working with customers and internally at all levels within UIH, 3rd parties, contractors, and subcontractors; must be able to quickly build rapport and gain respect from others.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%) as needed for customer support and training.

Magnetic Environment Exposure:
This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Employees with implants, medical devices, or foreign objects containing ferrous metals within their body must disclose any such conditions to their supervisor prior to starting work.

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Note:

Relocation is not available for this role.