Studio+ Product Design_Senior

Overview

Location:

Atlanta, Los Angeles, Chicago, McLean, Dallas, New York

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Business Consulting – Studio+ – Digital & Product Strategy – Product Management – Senior Consultant

At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.

The opportunity

We are seeking a dynamic and experienced Product Manager (Senior Consultant) to join our growing Digital & Product Strategy team. In this strategic role, you will help clients solve their digital vision and customer experience challenges by supporting product strategy, transformation, and execution initiatives. You’ll act as a product advocate, guiding the design and delivery of innovative digital platforms and experiences across industries.

As a Senior Consultant you’ll envision, define and launch digital products and customer experiences across sales, service, marketing, and commerce that leverage emerging technologies - Ai, Gen AI and powered by platforms such Adobe, Salesforce, Microsoft, Service Now, GPT Apps/Apis and custom-developed solutions. You will integrate AI into the product delivery workflows from ideation to launch. You’ll collaborate with designers, developers, and technologists to build best-in-class digital products- translating business goals into actionable product roadmaps and delivering high-impact solutions.

• Support product strategy and execution for digital transformation initiatives, from concept to market
• Develop customer personas, journey maps, product capabilities, features, and roadmaps
• Manage product backlogs using tools such as Jira, Azure Dev Ops (ADO), Confluence, and Fluid
• Apply design thinking and digital media expertise to solve complex business problems
• Conduct qualitative and quantitative research using tools like Qualtrics, Survey Monkey, Adobe Analytics, and Google Analytics
• Prototype product designs using Figma or Generative AI tools to gather feedback and refine solutions
• Collaborate with technical architects, engineering, and design teams to deliver omni-channel experiences (websites, kiosks, mobile apps)
• Translate business and product requirements into differentiated design solutions
• Manage client expectations and maintain long-term relationships
• Support business development pursuits and contribute to proposal development
• Lead and mentor diverse teams, fostering a culture of innovation and collaboration

• Strong understanding of digital strategy, customer experience, and product strategy
• Proven ability to take digital products from concept to market
• Experience in agile product management and cross-functional collaboration
• Experience leveraging AI
  - Generative and Agentic to accelerate speed to value
• Expertise in product communications, training, and change management
• Ability to deliver omni-channel customer experience strategies
• Strong analytical, communication, and leadership skills
• Experience in client-facing roles within strategy consulting, CX practices, or digital agencies

• Bachelor’s degree in Business, Computer Science, Information Systems, Industrial/Systems Engineering, Design, or a related field
• Minimum 2-4 years of experience in digital strategy, product strategy, defining and launching customer experiences in B2C or B2B
• Proven track record of taking digital products from concept to market
• Experience leveraging AI tools in the product delivery lifecycle (PDLC)
• Experience in product-focused roles such as product manager, product owner, or product marketing manager
• Demonstrated success working cross-functionally with UX designers, developers, and technologists
• Strong background in client-facing roles within consulting, media,…