Strategic Account Director, CX Solutions

Overview

About Distyl AI Distyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter. Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits.

As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users. Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of Git Hub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.

As an Strategic Account Director, CX Solutions, you will own a small number of strategic enterprise accounts and lead complex, high-value sales cycles focused on selling Distyl’s Customer Experience (CX) solution offerings.

You will sell packaged, outcome-driven CX solutions, including conversational commerce, agent assist, next-best-action, personalization, and proactive retention to CX, Operations, and Technology executives at Fortune 1000 companies. These are not generic AI services; they are defined solutions with clear scope, success metrics, and repeatable deployment patterns.

This is a quota-carrying role for a top-performing enterprise seller who thrives in category-defining environments and is comfortable closing multi-million-dollar CX transformation deals with senior executives.

• Strategic Enterprise Selling (CX Solutions):
  Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings;
  Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders;
  Sell solutions tied to measurable CX and revenue outcomes.
• CX Solution Opportunity Development:
  Position and sell a defined set of Customer Experience solutions, including:
• • Conversational commerce (voice, chat, email)
  • Agent assist and real-time guidance
  • Next-best-action and personalization
  • Proactive retention and resolution
  • Upsell opportunities
  • Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping
• Executive Engagement:
  Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO);
  Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models.
• Deal Shaping & Negotiation:
  Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams;
  Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals.
• Account Expansion:
  Expand strategic accounts by selling additional CX solution modules and follow-on use cases;
  Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references.
• Market & Competitive Insight:
  Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities;
  Feed market feedback into CX solution packaging, pricing, and GTM strategy.

• 8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms
• Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals
• Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development
• Experience selling into Customer Experience, contact center, or customer operations organizations
• Strong track record of new logo acquisition and expansion in large enterprises
• Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting
• Exceptional discovery, storytelling, and…