Senior Associate: Technology Analyst

Overview

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting‑edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

Location Designation: Hybrid - 3 days per week

• Ensure complex requirements are fully understood by configuration, development, integration and testing teams to efficiently implement Agent Marketing Tools for NYL
• Provide guidance, coaching and quality reviews of team’s work including, but not limited to, defining business rules and use cases, creating requirements, documenting process flows and mapping data between applications
• Document requirements for our most complex, high‑value features
• Partner with Product Owners to define acceptance criteria for key features of new technology
• Partner with architects, engineers, designers and testers to design best practice solutions that satisfy business requirements effectively building a bridge between business and technology
• Build trusted relationships across product owners, vendors and various technology teams to ensure business functionality is understood and properly prioritized
• Support change requests with project management and solution delivery teams to identify impact and prioritize
• Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects
• Provide requirement clarification to assist with troubleshooting, remediating and managing production issues and defects during normal business hours

• Bachelor's Degree required, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering, or Business Administration
• 5+ years in insurance, financial services, or regulated industries with experience in Mar Tech tools such as Adobe Experience Platform, Salesforce CRM, Salesforce Marketing Cloud and/or digital marketing platforms like Adobe Campaign
• 10+ years of prior experience in marketing and/or marketing technology as a product owner, product manager, technology analyst, or engineering
• 5+ years of people management experience managing a team of analysts, consultants, technology analysts, and/or configurators
• Demonstrated ability to interpret technical documentation and visualizations, including system architecture diagrams, data flow diagrams, and process models, to effectively communicate technical concepts to business and technology stakeholders
• Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
• Proven leadership, negotiation and relationship management skills; experience working with large and complex business stakeholders teams
• Passionate about process improvement and proven ability to creatively solve problems
• Exceptional presence and experience in communicating and presenting
• Extensive hands-on experience working across multiple disciplines, presenting findings to an executive audience and publishing findings in written format
• Handles multiple competing priorities in a fast-paced, deadline-driven environment

• Agile methodology and agile management tools such as JIRA (including Ativo, Agile Poker, Structure plug-ins) and Confluence; certification (e.g., CSM, SAFe Agilist, PMI-ACP) is a plus
• Experience utilizing GenAI tools (e.g., ChatGPT, Gemini, Copilot) to increase productivity, streamline processes, and create seamless experiences for stakeholders
• Experience with cloud, data integration, analytics & reporting platforms, and/or AI/ML applications

Salary Range: $97,500-$139,500

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual…