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Senior PM, Helpdesk – AI-Driven Platform

Job in New York, New York County, New York, 10261, USA
Listing for: Gorgias
Full Time position
Listed on 2026-01-25
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Senior PM, Helpdesk 2.0 – AI-Driven Support Platform
Location: New York

A forward-thinking tech company in New York is looking for a product manager to join the Conversational Experience Team. This role involves driving the Helpdesk 2.0 roadmap, focusing on agent experience and platform reliability. Ideal candidates should possess a strong customer obsession and a background in complex product areas. The company offers extensive benefits, from generous vacation to parental leave, creating an inclusive and innovative workspace.

Transform the future of customer support with us!
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Position Requirements
10+ Years work experience
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