Senior Manager, IT Vendor Management

Overview

About West Monroe West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. We seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes” technologist, this isn’t the place for you.

We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe just might be the place for you.

About The Role West Monroe is seeking a highly motivated Senior Manager, IT Vendor Management to join our IT team. In this role, you will lead how West Monroe selects, contracts with, and manages our IT vendors across software, SaaS, cloud, managed services, and consulting. You will partner closely with IT, Finance, Legal, and business stakeholders to ensure our vendor relationships deliver value, manage risk, and support firm growth.

This is a visible leadership role that will challenge you to optimize critical technology investments and partnerships for our employee-owned firm.

• Vendor Strategy & Sourcing:
  Develop and execute sourcing strategies for key IT categories (software, SaaS, cloud, managed services, consulting).
• Vendor Strategy & Sourcing:
  Lead RFI/RFP processes, evaluate vendor proposals, and drive competitive negotiations to achieve optimal pricing and terms.
• Contracting & Financial Stewardship:
  Lead negotiation of IT contracts (MSAs, SOWs, renewals, amendments) including pricing, SLAs, and key commercial and legal terms.
• Contracting & Financial Stewardship:
  Partner with Legal, Finance, and other stakeholders to ensure contracts meet firm standards and risk appetite.
• Contracting & Financial Stewardship:
  Build and manage IT budgets; monitor spend vs. budget and identify cost optimization opportunities.
• Vendor Performance &
  
  Risk Management:
  
  Establish and maintain vendor management frameworks, including segmentation, KPIs, and SLAs.
• Vendor Performance &
  
  Risk Management:
  
  Lead regular performance reviews and quarterly business reviews (QBRs) with key vendors and drive continuous improvement.
• Vendor Performance &
  
  Risk Management:
  
  Collaborate with Security, Risk, and Compliance teams to assess and monitor vendor risk.
• Stakeholder Partnership & Enablement:
  Serve as a trusted advisor to IT and business stakeholders on vendor strategy, selection, and performance.
• Stakeholder Partnership & Enablement:
  Provide clear, concise updates to leadership on vendor-related risks, opportunities, and key decisions.
• Stakeholder Partnership & Enablement:
  Develop playbooks, standards, and guidance to help teams engage vendors effectively.
• Process Improvement & Leadership:
  Continuously refine vendor management processes, tools, and governance to increase efficiency and transparency.
• Process Improvement & Leadership:
  Lead or support initiatives such as AP centralization, contract workflow automation, and implementation or enhancement of vendor management/CLM tools.
• Process Improvement & Leadership:
  Provide leadership and coaching to team members and matrixed resources involved in vendor management activities.

Education & Experience

• Bachelor’s degree in Business, Finance, Information Technology or a related field.
• 8–10+ years of experience in IT vendor management, strategic sourcing, procurement, or closely related roles.
• Experience leading complex negotiations and managing a portfolio of IT vendors; professional services or consulting experience preferred.

Skills & Competencies

• Strong understanding of software, SaaS, cloud, and managed services commercial models and key negotiation levers.
• Demonstrated success negotiating complex IT agreements and driving measurable financial and operational outcomes.
• Solid financial acumen, including budget management and cost optimization.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders and external partners.
• Highly organized, detail-oriented, and comfortable managing multiple concurrent negotiations and initiatives.
• A “driver” mindset with a bias for action, clarity, and results in a fast-paced, evolving…