Client Implementation Director

Overview

Location: Offices in New York City (mid-town) and Atlanta, may consider remote

At Clarity Pay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable credit solutions. We solve complex credit challenges with speed, precision, and intelligence—combining deep expertise with advanced tech to deliver better outcomes, every time.

Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.

Role: Client Implementation Director to lead new and existing partner implementations, including merchants, platforms, and strategic partners. This role is responsible for owning the end-to-end implementation lifecycle from enrollment through rollout, ensuring partners are fully operational, compliant, and ready to fund at launch.

The Implementation Manager serves as the execution owner with partners and across internal stakeholders. You will coordinate product configuration, technical integration, operational readiness, risk and compliance requirements, funding workflows, and all other tasks required to bring a program to life. This role is critical to scaling Clarity Pay’s partner ecosystem while maintaining speed, quality, and regulatory rigor.

• Own and drive multiple concurrent end-to-end partner implementations from enrollment to contract signature through successful rollout.
• Lead detailed implementation work plans, including timelines, milestones, dependencies, risks, and approvals.
• Serve as the primary point of contact for partners during implementation, coordinating across merchant, platform, and internal stakeholder teams.
• Manage cross-functional execution across Product, Engineering, Risk, Compliance, Legal, Finance, Operations, Marketing, and Client Success.
• Ensure all lender-specific requirements are met prior to launch, including underwriting configuration, product positioning, customer communications, compliance approvals, disclosures, funding readiness, and reporting validation.
• Coordinate technical integration work and testing.
• Drive internal and external accountability to ensure deliverables are completed on time and meet quality standards.
• Identify implementation risks early, escalate appropriately, identify solutions, and proactively drive resolution.
• Facilitate implementation meetings, launch readiness reviews, and final go-live approvals.
• Effectively support transition from implementation to client management team.
• Contribute to the development and refinement of scalable implementation processes, templates, playbooks, and governance.
• Share launch learnings and best practices to continuously improve partner onboarding efficiency and effectiveness.
• Perform other duties and special projects as assigned.
• Consistently model Clarity Pay values, operating with ownership, integrity, data-centric, and a merchant-first mindset.

• Proven ability to concurrently manage multiple client implementations, which may range from small to large in scope and have competing priorities
• Excellent communication skills, with the ability to work directly with external partners and internal senior stakeholders
• 5+ years of experience in implementation, onboarding, program management, client management, or operations within store cards, lending, BNPL, payments, or retail
• Experience supporting partner, merchant, or platform integrations preferred
• Strong understanding of point-of-sale processes and technology
• Strong understanding of lender operations, compliance considerations, and cross-functional dependencies
• Highly organized, detail-oriented, and execution-focused with strong follow-through
• Comfortable operating in fast-paced, early-stage, or high-growth environments
• Strong problem-solving skills with a proactive, solutions-oriented approach
• Ability to work independently while…