Incident and Crisis Management Lead

Join to apply for the Incident and Crisis Management Lead role at Valley Bank

At Valley Bank, we believe in people’s growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we have been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the U.S.

The Incident & Crisis Management Lead is responsible for overseeing and coordinating the organization’s enterprise incident and crisis management efforts. This role involves developing, implementing, and maintaining strategies to prepare for, respond to, and recover from unforeseen events that threaten the organization’s operations, reputation, or stakeholders.

• Maintain and update Valley Bank’s Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations.
• Lead and coordinate cross‑department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required.
• Conduct risk assessments, scenario planning, and resiliency exercises; oversee post‑incident analysis, evaluations, and continuous improvement.
• Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders.
• Collaborate with business leaders, governance teams, and third‑party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness.
• Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.

• Thorough knowledge and understanding of FFIEC’s Business Continuity Management framework.
• Strong background in Business Continuity, Disaster Recovery, and Operational Resiliency.
• Strong written and verbal communication skills and the ability to interface with all levels of management.
• Strong background and understanding of U.S. Financial Institutions’ key functions, processes, and resources.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, and Project Management applications).

• High School diploma or GED and 5 years of experience developing, implementing, and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.

• Bachelor’s Degree in a related field, Financial Industry or Banking background.
• Master Business Continuity Planner (MBCP) or similar industry certification.

Mid‑Senior level

Full‑time

Information Technology

Banking

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.