Associate Event Technology Manager; Event Registration

Associate Event Technology Manager (Event Registration Experience Preferred)

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the “200 Top Marketing Agencies” in 2024, 2023, & 2022 by Chief Marketer.

Location: New York City (hybrid – 2x a week in NY office) or remote but must reside in EST time zone.

In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team.

This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

• Advises on user experience of all pre‑event and onsite registration for both virtual and in‑person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save‑the‑dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Registration desk flow design and set up
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Provide the client with cost savings / value adds whenever possible
• Travel (15‑20% annually) for on‑site management of events to ensure full success and reconciliation.

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply – we would love to see how you could fit at FIRST
. Please contact  if you need an accommodation at any stage of the recruitment process.

• 2‑4+ years of experience in Event Technology and Attendee Management including entry level meeting planning and coordination
• Strong working knowledge of Cvent FLEX required
• Bachelor’s Degree preferred
• General knowledge of HTML and CSS is a plus, but not required
• Experience with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms required
• Experience with virtual meeting and event platforms such as Intrado, Global Meet / TalkPoint, Zoom, Web Ex, Spot Me, Concise Chime or other virtual meeting and event platforms preferred
• Proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and Power Point
• Proven…