Client Facing Fortinet Network Engineer

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This is a hands-on, client-facing network engineering role focused on Fortinet-centric environments. You will support our clients, lead troubleshooting efforts, and design and implement secure, scalable network solutions across multiple client environments.

Some days you will be deep in Forti Gate flow debugging. Other days you will be leading a migration, coordinating with a carrier, or walking a client through next steps. Variety is the norm. Clear thinking and steady execution are expected.

Operational Support and Troubleshooting

• Triage, troubleshoot, and resolve network incidents across Forti Gate, Forti Switch, Forti
  
  AP, and WAN circuits from Level 1 through Level 3
• Perform structured root-cause analysis and deliver durable fixes rather than temporary workarounds
• Use advanced troubleshooting tools and techniques including Forti Gate flow debugging, packet capture, session and routing analysis, and log interpretation
• Wireshark and packet analysis to isolate Layer 3 through Layer 7 issues
• Coordinate with ISPs, carriers, and vendors and own support cases through resolution
• Communicate clearly with clients during incidents, including impact, status, and next steps

Design, Projects, and Improvements

• Design, implement, and optimize Fortinet-based network and security solutions
• Lead or co-lead project delivery, including:
• Discovery and requirements gathering
• Solution recommendations aligned to client risk and business needs
• Implementation plans with validation and rollback steps
• As-built documentation and operational handoff
• Common project work includes:
• Forti Gate deployments, migrations, and Forti
  
  OS upgrades
• SD-WAN design and rollout including SLA health checks, traffic steering, and failover behavior
• VPN design and troubleshooting including site-to-site IPsec and client VPNs
• Network segmentation and security posture improvements
• Enterprise wireless design and optimization with FortiAP

Platform Ownership Across Clients

• Forti Manager
• Maintain disciplined policy, object, and template workflows
• Enforce standards while accommodating client-specific requirements
• Ensure version control, audit readiness, and consistent change management
• Forti Analyzer
• Ensure comprehensive logging, visibility, and retention
• Deliver reporting and operational insight that drives action
• Forti Client EMS
• Design and maintain endpoint, VPN, ZTNA, and posture configurations
• Ensure reliable deployment, upgrades, and version control

Lifecycle, Switching, and Resiliency

• Define and maintain firmware standards for Forti Gate, Forti Switch, and FortiAP
• Plan and execute upgrades using documented runbooks and validation steps
• Design and troubleshoot campus LAN environments including VLANs, trunks, STP or RSTP, LACP, LLDP, and PoE
• Support HA firewall environments, SSL inspection, and routing
• Static routing required; BGP experience preferred

Documentation and Quality

• Own diagrams, IP plans, as-built documentation, and operational notes
• Contribute to reusable standards, templates, and runbooks across clients

• Five (5) or more years designing, implementing, and supporting enterprise network environments
• Strong hands-on experience with Fortinet technologies including Forti Gate, Forti Switch, and FortiAP
• Solid understanding of core networking and security principles including TCP/IP, routing, and switching
• Proven experience with Forti Gate SD-WAN, VPN technologies, and high availability firewall environments
• Hands-on use of Forti Manager and Forti Analyzer in production environments
• Experience troubleshooting complex network issues efficiently and calmly
• Ability to design and support secure, scalable network architectures aligned to client needs
• A consulting mindset with the ability to own outcomes, manage priorities, and adapt across client environments
• Strong judgment in production environments with appropriate risk awareness and escalation
• Clear communicator who can explain technical decisions to both technical and non-technical audiences
• Disciplined executor who plans carefully, validates changes, and…