Lead Client Solutions Manager, Customer, Marketing Solutions

Company Description

Linked In is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

The role is open to New York City, Chicago or Remote.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. This role may be remote or hybrid. At Linked In, hybrid roles are performed both from home and from a Linked In office on select days, as determined by the business needs of the team. Remote roles are performed from the designated home work location upon time of hire, and any changes to this home work location requires a review of remote status and approval.

Linked In Marketing Solutions:
We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. We are investing in the Content Marketing ecosystem through various thought leadership initiatives that will enable us to capture the opportunity that the market provides.

The Large Customer segment within Linked In Marketing Solutions is searching for a Lead Client Solutions Manager to manage relationships with our largest and most complex customers. This person will leverage their knowledge of online media, communication, relationship‑building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where Linked In can provide more value to our clients.

The Lead Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue by delivering measurable business value and results for their customers. This is a senior, high‑impact role that requires operating as a trusted advisor to C‑suite executives and their teams, shaping client transformation agendas, managing multiple clients, campaigns, and projects concurrently, and scaling best practices.

• Build trusted relationships with clients by providing best‑in‑class customer experiences and proactively identify buying group specific customer challenges, aligned to a common vision that generate new demand and investment decisions.
• Builds and scales internal coalitions by partnering with product, sales, cross‑functional teams (i.e. Insights, Marketing, Content Solutions, Media Operations, Measurement Specialists etc.) and other Client Solutions Managers to orchestrate complex digital transformation journeys aligned with client objectives and accelerate roadmap alignment.
• Promote customer self‑sufficiency by enabling clients to advocate for Linked In internally and optimize platform usage and advertising campaign effectiveness at scale.
• Be a consultative seller to renew and grow client investments, and serve as an industry authority by delivering high‑impact performance presentations and strategic recommendations that influence executive decision‑making.
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved through storytelling with data and insights.
• Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and measurement expertise proving ROI through campaign insights.
• Apply rigor and use of technology to design account plans to meet revenue goals.
• Support customer communication and education including a best‑in‑class onboarding experience and ad‑hoc platform education needs.
• Anticipate customer needs, reshape strategic conversations, and…