Deskside Technician II

Deskside Technician II

Apply for the Deskside Technician II role at Stefanini Group

Stefanini Group is a global tech consulting company that believes in the power of people to transform businesses through technology. Operating in over 40 countries, the company is dedicated to co‑creating solutions with clients to accelerate results and improve the experience of people and organizations.

• Support IT equipment in a large corporate environment
• Provide desktop/laptop tech support (Mac and PC)
• Maintain Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Install, move, add, and change IMAC equipment
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restore, and migrate user data
• Provide Smart Hands support with networking, server, and telecommunications technologies
• Provide printer and peripheral device support
• Manage inventory of IT assets including asset auditing
• Follow appropriate knowledge‑base articles
• Work on‑call and support after‑hours needs
• May provide executive support and other deskside services
• Be available to provide support at other client locations as needed

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing, printers, and PC hardware
• Positive attitude under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong interpersonal skills
• In‑depth research and troubleshooting for complex technical issues
• Prioritize and complete tasks with minimal supervision
• Walk, bend, stand for long hours and lift up to 50 pounds
• Willingness to learn new technologies
• High School Diploma (required)
• Deskside/end user computer experience in a corporate environment
• Proven ability to handle rapid‑response user support
• Proven ability to balance, prioritize, and organize multiple tasks

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Work with brilliant minds in a global capacity
• Comprehensive benefits package (401(k), paid time off, tuition reimbursement, medical, dental, vision)
• Professional development eLearning programs and virtual training

• Brazilian and privately owned company
• Agility, flexibility, and innovation are in our DNA
• Flat organizational structure enabling faster communication and decision making

Entry level

Full‑time

Engineering and Information Technology

Business Consulting and Services