Vice President_Digital Channels Strategy & Transformation

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality experiences that resonate with our customers.

As a Vice President in the Chase Digital Channels Strategy & Transformation team, you are an integral part of the team that innovates new experiences and shapes the big picture product vision. As a core leader, you are responsible for acting as the voice of the customer and developing scalable strategies that provide customer and business value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality experiences that exceed customer expectations.

• Develops scalable experience strategies and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the overarching product strategy
• Builds the framework and identifies how to track the product's key success metrics while measuring overall business opportunity
• Collaborates across design, analytics, technology, and other functions to provide recommendations and articulate benefits
• Leads strategic initiatives to enhance and transform digital customer experiences, identifying new business opportunities and scalable solutions
• Maintains a deep understanding of the competitive landscape and emerging trends
• Delivers executive‑level communications and presentations
• Informs product roadmaps by partnering with product leaders to accelerate strategic plans
• Demonstrates strong entrepreneurial leadership, navigating a highly matrixed organization, building consensus, and influencing stakeholders to drive results

• 5+ years of experience or equivalent expertise in product strategy, digital transformation, Fin Tech or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, and value management
  
  Strong analytical, problem‑solving, and planning skills; able to manage multiple initiatives and synthesize insights into actionable and scalable strategies
• Deep understanding of customer experience design, digital platforms, and data‑driven decision‑making
• Exceptional communication, presentation, and influencing skills; adept at building relationships and driving results across all levels without direct control over resources
• High personal initiative, entrepreneurial mindset, and intellectual curiosity
• Advanced Microsoft PowerPoint and Excel skills
• Collaborative leader who always considers both the big picture and critical details

• Demonstrated prior experience working in a highly matrixed, complex organization
• Background in financial services or digital marketing agency

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total…