Skills Transformation & Learning Program Coordinator - Senior Associate

Location Designation

Hybrid - 3 days per week

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth.

Join us and play a vital role in making New York Life an employer of choice for generations to come.

The Skills Transformation team drives New York Life’s enterprise shift toward a skills-based talent model. The team supports job architecture, skills taxonomy and data, workforce enablement, learning strategy, and adoption of AI-enabled and data-driven tools (e.g., Eightfold, Sana).

We partner across HR, Technology, and the business to ensure employees and leaders have clarity on roles, skills, and development pathways as work evolves — and that learning and enablement efforts translate into real capability uplift and adoption.

The Skills Transformation & Learning Program Coordinator – Senior Associate supports the execution and day-to-day delivery of enterprise skills and learning initiatives, including AI learning, job architecture enablement, and skills-based workforce programs.

This role is execution-focused and highly cross-functional. It supports learning operations, instructional design, data analysis, and change execution across multiple work streams — helping translate strategy into scalable, well-run programs.

The role partners closely with Learning Operations, Change Management, HR teams, vendors, and technology partners to ensure initiatives are delivered effectively, insights are captured, and continuous improvements are made.

The role operates under the direction of senior team members but is expected to proactively manage assigned work streams, maintain strong execution discipline, and connect dots across learning, skills, and data.

• Support delivery and ongoing administration of enterprise learning and skills programs, including:
  • AI learning and enablement
  • Skills-based workforce initiatives
  • Job architecture and role clarity enablement
• Support instructional design and content development using tools such as Sana, incorporating learner feedback, business use cases, and evolving skill needs.
• Partner with vendors and internal teams to coordinate learning sessions, materials, and program logistics.
• Analyze participation, adoption, and feedback data to identify insights and opportunities to improve learning experiences and program effectiveness.
• Support updates to learning and enablement materials as tools, skills priorities, and business needs evolve (e.g., AI tools, skills platforms, role frameworks).
• Help identify emerging skill gaps or adoption challenges and support continuous improvement efforts.

• Facilitate and co-facilitate learning and enablement sessions as needed, partnering with vendors and internal facilitators to deliver effective, engaging experiences.

• Support execution of skills transformation initiatives using structured program and change execution practices.
• Assist with execution of job architecture, skills data, and workforce enablement efforts, including coordination across HR, Technology, and business partners.
• Support change execution by:
  • Advancing tasks to completion and managing near-term timelines
  • Coordinating handoffs, follow-ups, and dependencies across teams
  • Supporting documentation of role-based impacts and scope boundaries
  • Identifying execution risks or readiness concerns and escalating with proposed actions
  • Supporting post-launch reinforcement and enablement activities
• Analyze and manage program, learning, and skills-related data to:
  • Track progress and adoption against defined success measures
  • Identify trends, risks, and actionable insights
  • Produce clear summaries that inform execution decisions and next steps
• Draft and coordinate program communications, including…